Angel Hackett
Bremerton,WA
Summary
Dynamic and results-driven professional with extensive experience at Hampton Inn Suites, excelling in housekeeping and customer service. Proven ability to enhance guest satisfaction through meticulous cleaning and effective teamwork. Skilled in health and safety compliance, ensuring a pristine environment while training staff to uphold high standards.
Overview
7
7
years of professional experience
Work History
Housekeeper
Hampton Inn Suites
03.2023 - 04.2025
- Performed thorough cleaning of guest rooms, ensuring high standards of cleanliness and hygiene.
- Maintained inventory of cleaning supplies, ensuring timely restocking to meet operational needs.
- Assisted in training new staff on housekeeping procedures and safety protocols.
- Collaborated with front desk staff to address guest requests and resolve issues promptly.
- Implemented efficient cleaning routines to optimize time management and workflow processes.
- Conducted inspections of cleaned rooms, ensuring adherence to quality standards before guest occupancy.
- Developed strategies for improving overall cleanliness and maintenance of public areas within the hotel
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Sales Associate Manager
Bed Bath and Beyond Distribution Center
03.2021 - 10.2024
- Supervised daily sales operations, ensuring team adherence to company policies and standards.
- Trained new sales associates on product knowledge and customer service best practices.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, driving improvements in merchandise placement and promotions.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
Prep Line Cook
Treehouse Cafe
07.2018 - 11.2021
- Performed thorough cleaning of guest rooms, ensuring high standards of cleanliness and hygiene.
- Maintained inventory of cleaning supplies, ensuring timely restocking to meet operational needs.
- Assisted in training new staff on housekeeping procedures and safety protocols.
- Collaborated with front desk staff to address guest requests and resolve issues promptly.
- Implemented efficient cleaning routines to optimize time management and workflow processes.
- Conducted inspections of cleaned rooms, ensuring adherence to quality standards before guest occupancy.
- Developed strategies for improving overall cleanliness and maintenance of public areas within the hotel
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
High School Diploma - High School Diploma
Olympic College
Bremerton, WASkills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Vacuuming and sweeping
- Health and safety compliance
Timeline
Housekeeper
Hampton Inn Suites
03.2023 - 04.2025
Sales Associate Manager
Bed Bath and Beyond Distribution Center
03.2021 - 10.2024
Prep Line Cook
Treehouse Cafe
07.2018 - 11.2021
High School Diploma - High School Diploma
Olympic College