Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Haff

Madison,Wisconsin

Summary

Patient Waitress Trainer with 6 years of experience training and assigning tasks to new servers. Committed to onboarding servers with proper knowledge and skills. Well-versed in helping new waiters memorize menus and explaining preparation methods of menu items. Independent individual comfortable working under pressure in a fast-paced environment.

Overview

10
10
years of professional experience

Work History

Waitress Trainer

Lowlands Group
04.2022 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Monitored new server performance and offered continuous support throughout training period.
  • Utilized effective communication techniques to support server learning and comprehension.

Waitress

Belair Cantina
02.2020 - 04.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Bar Manager

Fork In The Road
10.2013 - 09.2020
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Education

Bachelor of Arts - Human Services

Southern New Hampshire University
Hooksett, NH
05.2026

Skills

  • Table Setting Arrangements
  • Food Running Skills
  • Table Clearing
  • Dietary Restrictions
  • Restaurant Operation
  • Participant Recruitment and Placement
  • Training and Development
  • Server Management
  • Menu Knowledge
  • Billing and Payment Processing
  • Special Dietary Requirements
  • Staff Monitoring
  • Staff Training
  • Leadership
  • Staff Assignments and Supervision
  • Till Counting

Timeline

Waitress Trainer

Lowlands Group
04.2022 - Current

Waitress

Belair Cantina
02.2020 - 04.2022

Bar Manager

Fork In The Road
10.2013 - 09.2020

Bachelor of Arts - Human Services

Southern New Hampshire University

Similar Profiles

CREATE PROFILE
Angel Haff