Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angel Hamilton

Sacramento,CA

Summary

Driven professional with background in customer service environments, looking to transition into new field. Developed strong communication and problem-solving skills while handling complex refund processes. Ready to leverage customer service expertise and adaptability in new role.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Fulfillment Associate

Amazon
11.2021 - 12.2023
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed 100 new orders, located requested merchandise and promptly initiated processing.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Prepared and organized 75 envelopes, packages, containers and pallets with correct merchandise counts.
  • Cross-trained new associates on picking and filling orders for warehouse products.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Picked and packed 100 order items in hour.
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Client Support Associate

First Step Communities
04.2021 - 11.2021
  • Provided direct support and assistance to residents in a shelter setting, ensuring their safety and well-being
  • Assisted with intake procedures, including registering new residents and conducting initial assessments
  • Implemented and enforced shelter policies and rules to maintain a safe and orderly environment
  • Offered emotional support and crisis intervention to residents facing challenging situations
  • Monitored and maintained cleanliness and hygiene standards within the shelter facility
  • Distributed food, clothing, and personal hygiene items to residents in need
  • Managed and organized shelter supplies and inventory, ensuring availability of essential items
  • Collaborated with other shelter staff to create and maintain a supportive and inclusive atmosphere
  • Participated in staff meetings and training sessions to stay updated on best practices and procedures

Community Health Worker

WellSpace Health
11.2020 - 05.2021
  • Conducted comprehensive assessments of clients' needs, strengths, and barriers to develop individualized service plans
  • Collaborated with a multidisciplinary team to coordinate and monitor the delivery of services to clients
  • Provided crisis intervention and support to clients in high-stress situations
  • Advocated for clients' rights and connected them with appropriate community resources
  • Assisted clients in accessing housing, healthcare, employment, education, and other essential services
  • Monitored client progress towards goals outlined in their service plans through regular check-ins and evaluations

Housing Locator

Sacramento Self Help Housing
11.2018 - 11.2020
  • Performed outreach and searched for homeless individuals in various locations.
  • Acted as liaison between clients and Sacramento Covered.
  • Developed relationships with local community based organizations to find services for unsheltered participants.
  • Interviewed clients and made appropriate housing referrals.
  • Administered housing intake barrier assessment.
  • Assisted participants with acquiring documentation and completing forms.
  • Transported clients when needed and locating, obtaining and maintaining permanent housing.
  • Successfully housed clients 6 months in shared housing by obtaining income.

AmeriCorps Home Visitor

Birth & Beyond
02.2016 - 11.2018
  • Provided individual and group counseling to clients, addressing a wide range of social and emotional issues
  • Collaborated with interdisciplinary teams to coordinate services and resources for clients in need
  • Advocated for clients' rights and needs within the community, ensuring access to necessary support systems
  • Assisted clients in navigating complex government assistance programs, such as Medicaid or SNAP
  • Conducted home visits to assess living conditions and provide support to families in crisis situations
  • Facilitated support groups for individuals dealing with trauma, addiction, or mental health challenges
  • Maintained accurate documentation of client progress, treatment plans, and case management activities
  • Participated in regular supervision meetings with colleagues to discuss cases and receive guidance on best practices
  • Assessed risk factors related to child abuse or neglect allegations through comprehensive interviews
  • Provided educational workshops on topics such as parenting skills, stress management, or conflict resolution
  • Aided homeless individuals by connecting them with housing resources and facilitating access to basic necessities
  • Implemented trauma-informed care practices when working with survivors of domestic violence or abuse
  • Conducted home visits as part of ongoing monitoring and support for families involved in child welfare cases
  • Educated clients about available community resources that could assist them in achieving their goals

Food Service Worker

Target
08.2014 - 07.2016
  • Prepared and served food and beverages to customers in a timely and efficient manner
  • Followed proper food handling procedures to ensure safety and quality of products
  • Assisted with inventory management by monitoring stock levels, rotating products, and restocking supplies as needed
  • Collaborated with team members to ensure smooth operation of the kitchen during busy periods
  • Provided excellent customer service by addressing customer inquiries, concerns, and special requests
  • Maintained cleanliness and sanitation standards in the kitchen, dining area, and food preparation areas
  • Operated cash registers accurately for order processing and payment transactions
  • Cleaned workstations before, during, and after each shift to maintain a clean working environment

Food Service Worker

Springfield Regional Medical Center
05.2010 - 07.2013
  • Prepared ingredients for cooking according to recipes or instructions from supervisors
  • Managed multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment
  • Collaborated with kitchen staff to coordinate timing of food orders for optimal efficiency during peak hours
  • Supported other team members when necessary by assisting with various tasks such as dishwashing or cleaning
  • Maintained a clean and organized work area, ensuring all equipment was properly stored after use
  • Assisted in the preparation of catering orders, ensuring accuracy and timeliness of deliveries
  • Received positive feedback from customers for providing friendly and attentive service
  • Demonstrated strong teamwork skills by effectively communicating with colleagues during high-pressure situations
  • Cleaned workstations before, during, and after each shift to maintain a clean working environment
  • Operated cash registers accurately for order processing and payment transactions
  • Collaborated with team members to ensure smooth operation of the kitchen
  • Assisted with inventory management by monitoring stock levels, rotating products, and restocking supplies as needed
  • Followed proper food handling procedures to ensure safety and quality of products

Cashier/Customer Service

Kroger
11.2007 - 05.2010
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
  • Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
  • Trained new employees on operating cash registers effectively

Education

High school diploma -

Sheldon High School
Sacramento, CA
06.2006

Bachelor of Arts - Business Administration

Southern New Hampshire University
Hooksett, NH
07-2027

Skills

  • Advanced technical skills
  • Order processing efficiency
  • Effective time management
  • Proficient in Microsoft Office
  • Documentation analysis
  • Order picking
  • Picking & packing
  • Warehouse experience
  • Cash management
  • Communication skills
  • Keyboard proficiency
  • Case Management
  • Packaging
  • Organizational skills
  • Intake
  • Client support
  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail

Certification

Driver's License

Timeline

Fulfillment Associate

Amazon
11.2021 - 12.2023

Client Support Associate

First Step Communities
04.2021 - 11.2021

Community Health Worker

WellSpace Health
11.2020 - 05.2021

Housing Locator

Sacramento Self Help Housing
11.2018 - 11.2020

AmeriCorps Home Visitor

Birth & Beyond
02.2016 - 11.2018

Food Service Worker

Target
08.2014 - 07.2016

Food Service Worker

Springfield Regional Medical Center
05.2010 - 07.2013

Cashier/Customer Service

Kroger
11.2007 - 05.2010

High school diploma -

Sheldon High School

Bachelor of Arts - Business Administration

Southern New Hampshire University

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