Angel Hamon
Akron,OH
Summary
To obtain a position with a company whose career opportunities include continuing education, professional growth, and a challenging work environment. Qualifications: Strong work ethic, desire to learn and advance, dedication, detail oriented, and many valuable skills in research and development. A history of experience with diversity and good communication skills. Intrapersonal skills, leadership, adaptability, building customer loyalty. Empathy and compassion. Versatile adaptable to changing menu items, guest preferences and restaurant standards. Easily steps into any foodservice role with ease. Over 7 years of fine dining service experience. Organized Server with experience in diverse restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Easily steps into any foodservice role with ease.
Overview
5
5
years of professional experience
Work History
Fine Dining Server
Lanning's
Akron, OH
11.2021 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Rolled silverware, set up tables and polished glassware and silverware.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
Customer service
Applebee’s Bar & Grill
03.2018 - 03.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Consulted with managers to organize special events and promotions.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
Manager/Server,
Dilly's
Akron, OH
05.2015 - 03.2018
- Manager duties including but not limited to employee scheduling, delegation as needed, the ability to overcome obstacles with patience and tact.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Education
Graduate -
Cuyahoga Falls High School
Cuyahoga Falls, OH2017
Skills
- Relationship Building
- Order Accuracy and Delivery
- Specials Promotion and Upselling
- Customer Service and Rapport
- PPE Guideline Compliance
- Workflow Coordination
- Menu Recommendations
- Warm and Friendly
- Service-Oriented
- Food Safety Standards
- High Energy and Stamina
Timeline
Fine Dining Server
Lanning's
11.2021 - Current
Customer service
Applebee’s Bar & Grill
03.2018 - 03.2020
Manager/Server,
Dilly's
05.2015 - 03.2018
Graduate -
Cuyahoga Falls High School
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