Angel Hawn
Elliott,IL
Summary
Dynamic professional with a proven track record in program development and team leadership, notably at Villas Of Holly Brook. Excelled in enhancing community engagement and resident satisfaction through innovative event planning and strong organizational skills. Demonstrated adaptability and professionalism, achieving significant improvements in client and resident well-being.
Overview
28
28
years of professional experience
Work History
Activity Director
Villas Of Holly Brook
11.2020 - 05.2024
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
Server
Triple H Cafe
08.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Home Health Aide
Help at Home Senior Care
02.2012 - 12.2013
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Legal Secretary
Manuel Law Firm
04.2005 - 06.2007
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Received and placed telephone calls to clients and prospective clients.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Assisted in drafting legal documents contributing to successful cases.
- Developed and maintained filing and retrieval systems.
Secretary
Hawn's Tree Service
03.1996 - 06.2002
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered phone and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Entered data into system and updated customer contacts with information to keep records current.
Education
CNA - Certified Nursing Assistant
Urbana Adult Ed
Urbana, IL11.2012
Diploma - Basic
GCMS High School
Gibson City, IL05.1994
Skills
- Activity Organization
- Organizational Skills
- Event planning experience
- Program Development
- Team Leadership
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Adaptability and Flexibility
- Self Motivation
- Professionalism
Timeline
Activity Director
Villas Of Holly Brook
11.2020 - 05.2024
Server
Triple H Cafe
08.2019 - 03.2020
Home Health Aide
Help at Home Senior Care
02.2012 - 12.2013
Legal Secretary
Manuel Law Firm
04.2005 - 06.2007
Secretary
Hawn's Tree Service
03.1996 - 06.2002
CNA - Certified Nursing Assistant
Urbana Adult Ed
Diploma - Basic
GCMS High School
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