Angel Hayden
Evansville,Indiana
Summary
Compassionate Certified Patient Care Technician known for the ability to efficiently complete tasks while maintaining high standards of patient care. Possess specialized skills in vital signs monitoring, patient hygiene assistance, and specimen collection. Excel in communication, empathy, and time management, ensuring optimal support and care for patients in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Patient Care Technician
Deaconess Clinic
Newburgh, Indiana
04.2023 - Current
- Assisted patients with activities of daily living, such as bathing, grooming and dressing.
- Performed vital signs monitoring including temperature, pulse, respiration and blood pressure.
- Provided basic patient care services such as changing bed linens and emptying drainage bags.
- Collected biological samples for laboratory testing.
- Recorded patient medical histories, vital statistics and test results in electronic medical records system.
- Assisted nursing staff with treatments and procedures, such as wound care and catheterization.
- Ensured cleanliness of patient rooms by disinfecting surfaces and equipment regularly.
- Transported patients to different areas within the hospital using wheelchairs or strhers as needed.
- Maintained supply inventories by checking stock to determine inventory level, anticipating needed supplies and placing orders when necessary.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Medical Office Assistant
Deaconess Clinic
Newburgh, Indiana
06.2021 - 04.2023
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Verified insurance coverage for each patient visit.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Provided guidance to patients regarding their care plan or treatment options.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Scheduled appointments for patients via phone and in person.
- Maintained a clean work environment by adhering to infection control protocols.
- Assisted with referrals and prepared medical records for patients.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Program Coordinator
Help At Home Health Care
Evansville, IN
06.2021 - 03.2022
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
- Maintained up-to-date records related to program activities.
- Evaluated performance data against established objectives to measure success of programs.
- Verified patient identity prior to administering medications.
- Performed routine rounds to ensure timely administration of medications.
- Ensured proper storage of all medications including refrigerated items.
Patient Access Specialist
R1 Rcm
Evansville, IN
08.2020 - 06.2021
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Maintained accurate records of patient registration information in electronic health record system.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Provided support to medical staff by obtaining authorizations from insurers for services rendered.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
Program Coordinator
Evansville mentor
Evansville, Indiana
04.2012 - 04.2018
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Developed and implemented program activities according to established goals and objectives.
- Maintained up-to-date records related to program activities.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
- Prepared reports on progress towards program goals for management review.
- Evaluated performance data against established objectives to measure success of programs.
- Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
- Explained program offerings and requirements to participants and answered related questions.
- Oversaw the development and distribution of program materials, ensuring quality and accuracy.
- Managed volunteer recruitment, training, and assignments to support program initiatives.
Education
High School Diploma -
Benjamin Bosse High School
Evansville, IN05-1996
Some College (No Degree) -
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Oxygen therapy
- IV Insertion
- Vital signs monitoring
- Feeding Assistance
- HIPAA Compliance
- Specimen Collection
- Software Implementation
- Clinical Documentation
Certification
Breath Alcohol Technician, Certificate of completion for DOT drug screening, Intoximeters Completion certication,cpr,epic, agility
Timeline
Certified Patient Care Technician
Deaconess Clinic
04.2023 - Current
Medical Office Assistant
Deaconess Clinic
06.2021 - 04.2023
Program Coordinator
Help At Home Health Care
06.2021 - 03.2022
Patient Access Specialist
R1 Rcm
08.2020 - 06.2021
Program Coordinator
Evansville mentor
04.2012 - 04.2018
High School Diploma -
Benjamin Bosse High School
Some College (No Degree) -
Ivy Tech Community College of Indiana