Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
BusinessAnalyst

Angel Henry

Syracuse,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service & retail along with the health care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Phone Operator

Maximus Call Center
Albany, NY
02.2021 - Current
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Maintained accurate directory of all personnel and phone extensions.
  • Used company's paging system to immediately contact specific personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Supported customers by managing 100 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Connected callers with appropriate professional, department or business if unable to assist.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Conducted complex steps on how to utilize Healthcare App called Excelsior Pass.
  • Answered questions about Excelsior Pass and Coronavirus using scripting provided by Oracle.
  • Scheduled Coronavirus first dose, second dose, third dose and booster shots at New York State Run Sites for callers.
  • Supported NYS Department of Health by having all information relayed to public for clarity.
  • KPI Matrix weekly to deliver best quality performance for callers with required average of 90 and above to stay on project.

Grubhub Delivery Driver

Grubhub Inc.
Chicago, IL
06.2019 - Current
  • Make sure vehicle has up to date insurance and cleanliness.
  • Carry food in vehicle from restaurant to each customer in safe and timely manner.
  • Responsible for arriving at correct address of each customer to deliver food.
  • Must contact customer if restaurant is missing item to replace for another item.
  • Must contact Grubhub customer service if restaurant did not receive order to make for driver to pick up.
  • Must make sure each customer receives order before leaving their address.
  • Ensure that each delivery is marked as delivered to receive another offer.
  • Managed over 30 deliveries daily in Queens and Brooklyn, NY.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Increased Grubhub deliveries by following terms and conditions.
  • Fostered positive working relationships with customers by responding to questions and concerns.

Uber Eats Driver

UberEATS
San Francisco, CA
08.2019 - 12.2020
  • Make sure vehicle has up to date insurance and cleanliness.
  • Carry food in vehicle from restaurant to each customer safe and in timely manner.
  • Responsible for arriving at correct address of each customer to deliver food.
  • Must contact customer if restaurant is missing item to replace for another item.
  • Must contact UberEats customer service if restaurant did not receive order to make for driver to pick up.
  • Must make sure each customer receives order before leaving their address.
  • Ensure that each delivery is marked as delivered to receive another offer.
  • Managed over 30 deliveries daily in Queens and Brooklyn, NY.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Increased UberEats deliveries by following terms and conditions.
  • Fostered positive working relationships with customers by responding to questions and concerns.

Doordash Delivery Driver

Doordash Inc.
San Francisco, CA
05.2019 - 12.2020
  • Make sure vehicle has up to date insurance and cleanliness.
  • Carry food in vehicle from restaurant to each customer in safe and timely manner.
  • Responsible for arriving at correct address of each customer to deliver food.
  • Must contact customer if restaurant is missing item to replace for another item.
  • Must contact Doordash customer service if restaurant did not receive order to make for driver to pick up.
  • Use Red card provided to pay for items in stores that requires one.
  • Must make sure each customer receives order before leaving their address.
  • Ensure that each delivery is marked as delivered to receive another offer.
  • Managed over 30 deliveries daily in Queens and Brooklyn, NY.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Increased Doordash platform deliveries by following terms and conditions.
  • Fostered positive working relationships with customers by responding to questions and concerns.

Home Health Aid/Medicine Technician

The Bristal
North Woodmere , NY
05.2018 - 05.2019
  • Promoted development of healthy lifestyle to meet health and wellness objectives.
  • Completed entries in log books, journals and care plans to accurately document well being.
  • Reviewed resident effects to any prescribed medication.
  • Coordinated daily medicine schedules and administration to help residents enhance quality of life.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted in maintaining conducive environment for residents by adhering to infection control policies.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Managed over 10 residents daily in timely manner.
  • Delivered assistance to residents in daily activities including bathing, dressing, physical transfers and care for incontinence.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve quality of care we give to patients.
  • Provided residents families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Encouraged residents to participate in safe physical activity.

Certified Home Health Aide

Loretto-Pace CNY
Syracuse, NY
01.2017 - 08.2017
  • Assist participants with ADL's by providing direct personal care at home and at the day center.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
  • Assist with meals by preparing, serving and feeding according to the Health Care Plan.
  • Monitor participants by noticing changes in physical or emotional health then immediately communicating that information to the on call nurse and interdisciplinary team.
  • Follow care plan for assisting residents with Ostomy and Catheter needs by recording, monitoring and assisting them.
  • Administered medications according to the Health Care Plan.
  • Maintain a clean environment by keeping areas in home and/or Day Centers clean and orderly.
  • Promote independence by assisting with ROM exercises, relearning basic skills determined by occupational physical therapists.
  • Assists them with daily services available and recreational outings by setting up games, singing and discussion activities.
  • Managed over 10 residents a day according to the zone or side of building worked on
  • Assist with toileting, showering, bathing and sponge bath according to the time and days on the care plan. Follow care plan changes and instructions by the nurse

Cashier

Family Dollar Stores Inc.
Syracuse, NY
07.2015 - 08.2016
  • Counted cash in register drawer at beginning and end of shift.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Served needs of more than 50 customers in busy environment.
  • Reviewed weekly sales circulars and monitored price changes.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Cashier

Walmart
East Syracuse, NY
06.2014 - 08.2014
  • Counted cash in register drawer at beginning and end of shift.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Requested official identification for alcohol/tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Reviewed weekly sales circulars and monitored price changes.
  • Served needs of more than 200 customers in busy environment.
  • Worked closely with authorities and associates to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Ensured customers paid correct price and received correct amount if paid with cash or requested refund.

Sam's Club

Sam's Club
Syracuse, NY
05.2013 - 01.2014
  • Counted cash in register drawer at beginning and end of shift.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Reviewed weekly sales circulars and monitored price changes.
  • Served needs of more than 200 customers in busy environment.
  • Worked closely with authorities and associates to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Ensured customers paid correct price and received correct amount if paid with cash or requested refund.

Education

High School Diploma -

Nottingham High School
Syracuse, NY
06.2012

Some College (No Degree) - Health Related Studies

SUNY College of Agriculture & Technology At Morrisville
Morrisville, NY

Some College (No Degree) -

Onondaga Community College
Syracuse, NY

Certificate - Data Analytics

Google Data Analytics Professional Certificate
Online
03.2022 - 07.2022

Skills

  • Soft skills
  • Hard skills
  • Multitasking abilities
  • Customer service
  • Relationship-Building
  • Organization and Time management
  • Care plan assessment
  • Progress documentation
  • Customer assistance
  • Phone orders
  • Smartphone operation
  • Motor vehicle operation
  • Safety and compliance
  • Valid driver's license
  • Meal delivery

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

"Strive to be better today than you were yesterday."
James Gordon

Timeline

Certificate - Data Analytics

Google Data Analytics Professional Certificate
03.2022 - 07.2022

Phone Operator

Maximus Call Center
02.2021 - Current

Uber Eats Driver

UberEATS
08.2019 - 12.2020

Grubhub Delivery Driver

Grubhub Inc.
06.2019 - Current

Doordash Delivery Driver

Doordash Inc.
05.2019 - 12.2020

Home Health Aid/Medicine Technician

The Bristal
05.2018 - 05.2019

Certified Home Health Aide

Loretto-Pace CNY
01.2017 - 08.2017

Cashier

Family Dollar Stores Inc.
07.2015 - 08.2016

Cashier

Walmart
06.2014 - 08.2014

Sam's Club

Sam's Club
05.2013 - 01.2014

High School Diploma -

Nottingham High School

Some College (No Degree) - Health Related Studies

SUNY College of Agriculture & Technology At Morrisville

Some College (No Degree) -

Onondaga Community College

Similar Profiles

CREATE PROFILE
Angel Henry