Angel Hermida
Palmdale,CA
Summary
Adept at navigating complex routes and ensuring passenger safety, I leveraged my excellent communication and customer service skills thru my experience at previous employments and at Uber and Lyft to achieve high satisfaction ratings. My experience includes comprehensive knowledge in safe driving practices and vehicle maintenance, making me a dependable candidate with a proven track record of punctuality and efficiency. I also have experience in warehouse activities such as shipping, receiving, scanning and operate warehouse heavy equipment. I have good hand working skills and can operate numerous hand tools.
Overview
17
17
years of professional experience
Work History
Ride Share Driver
Uber And Lyft
01.2018 - Current
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Processed payments for rides and provided accurate change when necessary.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Adhered to all safety regulations and traffic laws while driving.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Followed company guidelines and policies when interacting with passengers.
- Responded with ease to sudden changes in routes and schedules.
- Remained calm and poised in emergent situations.
- Delivered passengers to destinations safely and on time.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
- Navigated complex urban environments confidently, ensuring seamless transportation experiences for passengers.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Followed applicable traffic regulations and traffic laws.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Assisted elderly and disabled passengers entering and exiting vehicle.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Helped passengers with luggage, collected fares and politely answered questions.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Streamlined administrative tasks such as billing inquiries or dispute resolution using effective problem-solving skills within the rideshare platform.
- Adapted quickly to new city regulations and rideshare platform updates, maintaining compliance and operational efficiency.
- Fostered comfortable and engaging environment, making long rides more enjoyable for passengers.
- Boosted my own safety and that of my passengers by adhering strictly to traffic laws and rideshare policies.
- Achieved top driver status with consistent positive feedback from clients.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Truck Driver
J C Valencia Transportation
12.2023 - 04.2024
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Completed routine maintenance on truck to keep in working order.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Assisted in reducing overhead costs by suggesting more cost-effective fuel and maintenance options.
- Achieved high levels of customer satisfaction, reliably meeting specific delivery instructions.
- Facilitated smoother operations at warehouses by assisting with inventory management when necessary.
- Supported new drivers by sharing best practices and insights gained from experience on road.
- Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
- Strengthened relationships with clients by providing exceptional service and timely communication.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
Truck Driver
PG Trucking Inc
03.2017 - 12.2023
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Completed routine maintenance on truck to keep in working order.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Assisted in reducing overhead costs by suggesting more cost-effective fuel and maintenance options.
- Achieved high levels of customer satisfaction, reliably meeting specific delivery instructions.
- Facilitated smoother operations at warehouses by assisting with inventory management when necessary.
- Supported new drivers by sharing best practices and insights gained from experience on road.
- Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
- Strengthened relationships with clients by providing exceptional service and timely communication.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
Truck Driver
JPS Trucking
12.2007 - 01.2017
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Completed routine maintenance on truck to keep in working order.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Assisted in reducing overhead costs by suggesting more cost-effective fuel and maintenance options.
- Achieved high levels of customer satisfaction, reliably meeting specific delivery instructions.
- Facilitated smoother operations at warehouses by assisting with inventory management when necessary.
- Supported new drivers by sharing best practices and insights gained from experience on road.
- Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
- Strengthened relationships with clients by providing exceptional service and timely communication.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
Segundo Ruiz Belvis
Puerto Rico01-1985
Skills
- Schedule Management
- Excellent navigation
- Customer Service
- Patience and understanding
- Passenger transportation
- Punctuality
- Customer Engagement
- Safe Driving
- Cleanliness
- Time Management
- Defensive Driving
- Navigational tools
- Communication
- Wheelchair assistance
- Hospitable
- Directional sense
- Passenger Safety
- Dependable and Trustworthy
- Dependable and reliable
- Effective communication skills
- Customer-Oriented
- CA CDL Driver's License
- Safe Driving Practices
- Passenger Assistance
- Commercial Driving Experience
- Transportation Logs
- Federal and State Driving Regulations
- Ability to Lift 50 Pounds
- Customer Support
- Routine Vehicle Maintenance
- Time, Mileage, and Fuel Tracking
- Fluent in English
- GPS Navigation
- Passenger safety management
- Document Management
- Valid Driver's License
- Safety-focused
- Manual Transmission
- Defensive Driving Practices
- Safety Equipment Verification
- I also have experience in shipping and receiving
- Able to drive forklift
- I am able to operate electric pallet jacks
Timeline
Truck Driver
J C Valencia Transportation
12.2023 - 04.2024
Ride Share Driver
Uber And Lyft
01.2018 - Current
Truck Driver
PG Trucking Inc
03.2017 - 12.2023
Truck Driver
JPS Trucking
12.2007 - 01.2017
High School Diploma -
Segundo Ruiz Belvis