Angel Hernandez
Edison,NJ
Summary
Experienced in the processes of producing, preparing and selling cannabis and related products. Highly accurate, efficient and results-driven with solid communication and problem-solving skills. Knowledgeable Budtender provides customers with detailed information about different cannabis strains, effects and uses for recreational and medicinal needs. Skilled in opening and closing premises and accurately handling large amounts of cash. Expert in multiple species, processing methods and uses. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Lead Budtender
sanctuary cannabis
Scotch Plains, NJ
10.2023 - Current
- Assisted customers in selecting the most appropriate strain for their individual needs.
- Conducted daily sales reports to track progress against goals.
- Developed and maintained relationships with vendors to ensure quality product selection.
- Maintained cleanliness of work area throughout shift, including countertops and displays.
- Ensured compliance with all state regulations regarding the sale of cannabis products.
- Provided exceptional customer service by responding to inquiries, resolving complaints, and addressing special requests in a timely manner.
- Organized monthly staff meetings to discuss performance metrics and customer feedback.
- Identified opportunities for cross-selling additional items based on customer preferences or purchase history information provided by POS system.
Call Center Representative
IQVIA
Edison, NJ
01.2023 - 09.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Delivery Driver
Office Depot Inc
Carlstadt, NJ
03.2022 - 01.2023
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Forklift Operator
On Target Staffing
Perth Amboy, NJ
03.2021 - 03.2022
- Loaded and unloaded pallets of product onto trucks using a forklift.
- Maintained accurate inventory records and prepared reports for management.
- Ensured all safety protocols were followed while operating the forklift.
- Followed standard operating procedures to safely stack and store materials in the warehouse.
- Conducted regular cycle counts to ensure accuracy of inventory levels.
- Assisted with shipping and receiving activities as needed.
- Checked finished products for quality assurance before loading them onto trucks for shipment.
- Received incoming shipments and checked contents against purchase orders.
- Processed orders by picking products from shelves within the warehouse.
- Unloaded incoming supplies and placed them into designated storage areas.
- Completed paperwork related to deliveries including bills of lading, packing slips.
- Cleaned up spills or debris in work areas immediately following an incident.
Shift Manager
McDonald's
Piscataway, NJ
09.2020 - 03.2021
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Resolved conflicts between staff members in a professional manner.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Reviewed financial statements to meet targets during shift.
Call Center Representative
Universal Orlando
Orlando, FL
02.2019 - 08.2020
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Identified opportunities to improve policies and procedures related to customer service operations.
Education
High School Diploma -
Middlesex County Vocational School Piscataway
Piscataway, NJ06-2012
Skills
- Cash handling experience
- Staff Training and Development
- Motivational Techniques
- POS System Operation
- Strong Work Ethic
- Customer service expertise
- Maintaining security
- Changing out tills
- Loss Prevention
- Weighing products
- Restocking Inventory
- Product Merchandising
- Customer Education
- Preparing packages
- Cash Handling
Timeline
Lead Budtender
sanctuary cannabis
10.2023 - Current
Call Center Representative
IQVIA
01.2023 - 09.2023
Delivery Driver
Office Depot Inc
03.2022 - 01.2023
Forklift Operator
On Target Staffing
03.2021 - 03.2022
Shift Manager
McDonald's
09.2020 - 03.2021
Call Center Representative
Universal Orlando
02.2019 - 08.2020
High School Diploma -
Middlesex County Vocational School Piscataway