Angel Hernandez
Antioch
Summary
First-class problem solver with excellent interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Apprentice Carpenter
PAW Architectural Wood Work
06.2022 - Current
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Assisted with movement of materials and equipment to job sites.
- Cut materials according to specifications in preparation for installation.
- Observed all OSHA and corporate safety regulations and procedures.
- Installed and repaired woodwork, millwork and cabinetry under supervision of master carpenter.
Front Counter Attendant/Inventory Specialist/Driver
Water Saver Irrigation
02.2022 - 04.2022
- Welcomed guests and maintained pleasant, friendly and professional demeanor.
- Received payment from guests, made change and issued receipts in accordance with cash handling policies and procedures.
- Assisted warehouse staff with tasks during downtime.
- Organized, arranged and tidied work space to make resources and products easy to locate.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Suggested products to enhance service and meet or exceed sales goals.
Front Desk, Assistant Manager
Cypress Self Storage
07.2021 - 02.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Checked in and stocked inventory throughout facility.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Achieved recognition for contribution to store success by optimizing sales.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
Operations Assistant
Yellow Hammer Construction
05.2021 - 11.2021
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Partnered with vendors and suppliers to effectively manage and budget.
- Helped build and review master service agreements for work eligibility.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Assisted in recruiting, hiring and training of team members.
- Solved problems timely and effectively, ensuring customer satisfaction.
Inventory Associate/Labor Worker
A. Ramos Construction
11.2019 - 05.2021
- Created reports detailing inventory costs, deliveries and usage.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Managed inventory storage in clean and organized fashion.
- Completed physical inventory counts each month.
- Placed orders for new supplies based on established needs and special circumstances.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
Customer Service Representative II
Penske Truck Leasing
02.2018 - 11.2019
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Responded to customer requests for products, services and company information.
Operations Associate
Hack Reactor LLC
05.2016 - 01.2018
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Liaised between multiple business divisions to improve communications.
- Interviewed and hired strong candidates for team openings.
- Trained new employees on proper protocols and customer service standards.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Field Service Technician
City Leaf
02.2012 - 11.2016
- Discussed and recommended service options with customers and explained costs involved.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Associate of Arts -
San Francisco City College
San Francisco03.2012
Skills
- Event Planning
- Cash Drawer Management
- Inventory Control
- Staff Management
- Operations Management
- Appointment Setting
- Customer Complaint Resolution
- Scheduling
- Customer and client relations
- Project planning
- Office management
Languages
Spanish
Professional Working
Timeline
Apprentice Carpenter
PAW Architectural Wood Work
06.2022 - Current
Front Counter Attendant/Inventory Specialist/Driver
Water Saver Irrigation
02.2022 - 04.2022
Front Desk, Assistant Manager
Cypress Self Storage
07.2021 - 02.2022
Operations Assistant
Yellow Hammer Construction
05.2021 - 11.2021
Inventory Associate/Labor Worker
A. Ramos Construction
11.2019 - 05.2021
Customer Service Representative II
Penske Truck Leasing
02.2018 - 11.2019
Operations Associate
Hack Reactor LLC
05.2016 - 01.2018
Field Service Technician
City Leaf
02.2012 - 11.2016
Associate of Arts -
San Francisco City College
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