Angel Hernandez
Antioch
Summary
First-class problem solver with excellent interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Apprentice Carpenter
PAW Architectural Wood Work
San Francisco, CA
06.2022 - Current
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Assisted with movement of materials and equipment to job sites.
- Cut materials according to specifications in preparation for installation.
- Observed all OSHA and corporate safety regulations and procedures.
- Installed and repaired woodwork, millwork and cabinetry under supervision of master carpenter.
Front Counter Attendant/Inventory Specialist/Driver
Water Saver Irrigation
Concord, CA
02.2022 - 04.2022
- Welcomed guests and maintained pleasant, friendly and professional demeanor.
- Received payment from guests, made change and issued receipts in accordance with cash handling policies and procedures.
- Assisted warehouse staff with tasks during downtime.
- Organized, arranged and tidied work space to make resources and products easy to locate.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Suggested products to enhance service and meet or exceed sales goals.
Front Desk, Assistant Manager
Cypress Self Storage
Oakley, CA
07.2021 - 02.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Checked in and stocked inventory throughout facility.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Achieved recognition for contribution to store success by optimizing sales.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
Operations Assistant
Yellow Hammer Construction
05.2021 - 11.2021
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Partnered with vendors and suppliers to effectively manage and budget.
- Helped build and review master service agreements for work eligibility.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Assisted in recruiting, hiring and training of team members.
- Solved problems timely and effectively, ensuring customer satisfaction.
Inventory Associate/Labor Worker
A. Ramos Construction
11.2019 - 05.2021
- Created reports detailing inventory costs, deliveries and usage.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Managed inventory storage in clean and organized fashion.
- Completed physical inventory counts each month.
- Placed orders for new supplies based on established needs and special circumstances.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
Customer Service Representative II
Penske Truck Leasing
02.2018 - 11.2019
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Responded to customer requests for products, services and company information.
Operations Associate
Hack Reactor LLC
05.2016 - 01.2018
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Liaised between multiple business divisions to improve communications.
- Interviewed and hired strong candidates for team openings.
- Trained new employees on proper protocols and customer service standards.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Field Service Technician
City Leaf
02.2012 - 11.2016
- Discussed and recommended service options with customers and explained costs involved.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Associate of Arts -
San Francisco City College
San Francisco03.2012
Skills
- Event Planning
- Cash Drawer Management
- Inventory Control
- Staff Management
- Operations Management
- Appointment Setting
- Customer Complaint Resolution
- Scheduling
- Customer and client relations
- Project planning
- Office management
Languages
Spanish
Professional Working
Timeline
Apprentice Carpenter
PAW Architectural Wood Work
06.2022 - Current
Front Counter Attendant/Inventory Specialist/Driver
Water Saver Irrigation
02.2022 - 04.2022
Front Desk, Assistant Manager
Cypress Self Storage
07.2021 - 02.2022
Operations Assistant
Yellow Hammer Construction
05.2021 - 11.2021
Inventory Associate/Labor Worker
A. Ramos Construction
11.2019 - 05.2021
Customer Service Representative II
Penske Truck Leasing
02.2018 - 11.2019
Operations Associate
Hack Reactor LLC
05.2016 - 01.2018
Field Service Technician
City Leaf
02.2012 - 11.2016
Associate of Arts -
San Francisco City College