Angel Hernandez
Concord,CA
Summary
Performance-driven Associate with a stellar record of connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator, and problem-solver. Results-oriented professional in the service sales sector, known for productivity and efficient task completion. Proficient in client relationship management, negotiation, and strategic planning. Excel at communication, problem-solving, and adaptability to excel in fast-paced environments and meet diverse customer needs.
Overview
21
21
years of professional experience
Work History
Membership Representative
Nielsen TV Ratings
Concord, CA
10.2022 - Current
- A field-based sales role responsible for recruiting households to participate in Nielsen’s market research panel
- Conduct detailed interviews with households to assess eligibility and gather necessary information
- Explain the purpose of Neilsen rating and how the panel works, including proper usage if devices
- Address concerns and overcome objections raised by potential panelists to secure participation
- Accurately record interview details and demographic information in Salesforce CRM
- Efficiently covered assigned geographic areas to meet recruitment goals
- Maintain panel quality by conducting follow-up checks and ensuring panelist are actively participating and providing accurate data
Realtor
Home Smart Optima Realty
Concord, CA
04.2015 - Current
- Market homes in the local community by utilizing a proven successful marketing plan
- Provide virtual tours on the website of homes listed providing them with additional exposure
- Create sales brochures for each listing to profitably market the home
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services
- Negotiate the best possible contract for clients
- Work with home inspectors and appraisers to determine all actions that need to be taken prior to closing
Direct Sales Representative
Comcast
Concord, CA
04.2018 - 06.2020
- Sold Comcast’s products and services (video, internet, phone, and home security) to residential and small business subscribers in an assigned territory and up-sold current Comcast customers
- The primary contact mode was through neighborhood canvassing and door-to-door contact and utilizing the multiple listing service
- Used MLS to locate and market to recent home buyers and sellers
- Marketed to the Spanish-speaking community via community events and customer referrals
- Prepare and execute subscriber sales applications and arrange install dates
- Contact subscribers and follow up on installations
- Upgraded and improved sales presentations
- Consistently exceeded monthly quotas
Relocation Specialist
Better Homes and Gardens
El Cerrito, CA
02.2012 - 04.2015
- Oversaw the relocation process including locating suitable neighborhoods for the client’s school requirements and career
- Arranged a variety of aspects of the move on behalf of the client and responded to all questions posed by clients regarding the relocation process
- Communicated with the entire relocation team to provide the best level of customer service, overseeing the tenancy/purchase of property and the transport of household goods
- Communicated with the client to find out the client’s specific needs relating to the relocation and their priorities
- Increased the overall efficiency of the employee data retrieval system by over 300%
- Nominated top 10 employees in 2014’s 'Circle of Excellence' for Post Relocation Scores of 95.7% customer satisfaction
- Obtained 'PRS Royalty' in January, February, and May 2014 with 100% customer satisfaction
Project Manager
Telekenex
San Francisco, CA
04.2007 - 04.2012
- T1, 800, DSL, DS3, POTS, Centrex provisioning between carrier and Customer and Project Managers for Data, VOIP, Private Line, Toll-Free, and other telecommunication products for Medium and Large Business customers
- Ability to interface with clients and project managers
- Ensured all telco requirements were met and worked with AT&T, Verizon, Qwest, and other CLECS
- Project managed the clean-up of the company’s E911 database which included over 30,000 entries
- Lowered monthly E911 cost by 30%
Lead Service | Sales Representative
ATT
Oakland, CA
01.2004 - 04.2007
- Assisted customers with installation of home office as well as residential telephone systems ranging from single line to multiple lines with a variety of products including DSL, Wireless, TV Satellite, RCF, Hunting, 800 services, and telephone equipment
- Analyze customers’ telecommunications needs and assist in the formation and provisioning of their telecommunication systems
Education
English, Spanish, writing, office management
Sacramento City College
Sacramento, CAHigh School -
Capuchino High School
San Bruno, CASkills
- Microsoft Word
- Microsoft Excel
- Bilingual Spanish
- Windows System Support Expertise
- Salesforce CRM
- Cross-selling techniques
- Data entry proficiency
- CRM software usage
- Performance tracking
- Upselling strategies
- Building relationships
- Emotional Resilience
- Group Tour Management
- Achievement Focused
Languages
Spanish
Full Professional
Timeline
Membership Representative
Nielsen TV Ratings
10.2022 - Current
Direct Sales Representative
Comcast
04.2018 - 06.2020
Realtor
Home Smart Optima Realty
04.2015 - Current
Relocation Specialist
Better Homes and Gardens
02.2012 - 04.2015
Project Manager
Telekenex
04.2007 - 04.2012
Lead Service | Sales Representative
ATT
01.2004 - 04.2007
English, Spanish, writing, office management
Sacramento City College
High School -
Capuchino High School
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