Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Angel Hernandez

Los Angeles,CA

Summary

Dynamic Sales Floor Supervisor with a proven track record at JCPenney, excelling in customer service and sales management. Skilled in employee training and inventory control, I consistently enhance customer satisfaction and drive sales growth. Bilingual in Spanish and English, I leverage strong leadership to foster team success and implement effective sales strategies.

Overview

4
4
years of professional experience

Work History

Sales Floor Supervisor

JCPenney
Culver City, CA
10.2023 - Current
  • Directed customer service and sales activities to resolve issues and enhance satisfaction.
  • Accountable for modeling exceptional customer service standards among team members.
  • Actively listened to customer concerns, implementing solutions to improve experiences.
  • Maximized sales by ensuring optimal staff scheduling and resource allocation.
  • Contributed innovative ideas in team meetings to enhance customer experience on sales floor.
  • Supervised daily sales floor operations, enforcing adherence to company policies and procedures.
  • Assisted Store Manager in developing promotional campaigns to increase store foot traffic.
  • Oversaw cash handling activities, including counting money and reconciling registers at shift changes.
  • Coordinated vendor delivery schedules and managed ongoing product restocking efforts.
  • Facilitated store opening and closing processes, securing valuables and ensuring safety measures.

Cashier

JCPenney
Culver City, CA
04.2022 - 10.2023
  • Delivered exceptional customer service while promoting loyalty programs to enhance sales potential.
  • Operated cash register with accuracy, processing payments via various methods.
  • Trained and mentored new cashiers to develop a skilled, efficient team.
  • Assisted customers over the phone with inquiries related to store operations and products.
  • Maintained cleanliness of checkout area, including countertops and registers.
  • Processed returns and exchanges in compliance with store policies.
  • Greeted customers, addressing questions regarding products and services.
  • Counted cash drawer amounts at shift start to ensure accuracy.

Sales Associate

Aeropostale
Culver City , CA
11.2021 - 11.2023
  • Provided exceptional customer service by greeting customers and identifying needs.
  • Maintained cleanliness of store environment, including floors, windows, and displays.
  • Processed returns, exchanges, and refunds per company policies.
  • Restocked shelves to ensure adequate inventory levels.
  • Performed cashier duties, accepting payments and issuing receipts accurately.
  • Upsold additional items based on customer interests and preferences.
  • Answered incoming calls to inform about store offerings and services.

Education

West Los Angeles College
Culver City, CA
08-2025

High School Diploma -

Stella High Charter Academy
Los Angeles, CA
06-2023

Skills

  • Customer service
  • Employee training
  • Sales management
  • Inventory control
  • Visual merchandising
  • Problem solving
  • Cash handling
  • Keyholder responsibilities
  • Sales strategies
  • Leadership skills
  • Goal setting
  • Store recovery and reset
  • Sales monitoring
  • Bilingual in Spanish and English

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • Ended up #1 in the district for our Memorial Day mattress sale
  • Fulfillment team has been #1 in the district for 3 months in a row
  • Store has been #1 in the company as of now

Timeline

Sales Floor Supervisor

JCPenney
10.2023 - Current

Cashier

JCPenney
04.2022 - 10.2023

Sales Associate

Aeropostale
11.2021 - 11.2023

West Los Angeles College

High School Diploma -

Stella High Charter Academy

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