Angel Hernandez

• Guided team members through effective coaching and training.
• Verified identification documents from customers prior to completing any transaction involving currency exchange or credit card purchases.
• Conducted regular inventory counts of cash drawers and gaming chips stored at the cage in order to verify accuracy against records.
• Performed regular reconciliation of cashier banks to maintain accurate financial records.
• Responsible for overseeing the daily operations of a casino cage, ensuring compliance with all applicable gaming regulations and company policies.
• Trained new employees on proper handling of monetary transactions, security protocols, and customer service techniques.
• Assisted with audits related to cage operations by providing requested documentation for review.
• Performed opening and closing duties such as verifying paperwork, counting cash, and reconciling bank deposits.
• Received, secured, and distributed large sums of money, added funds to casino safe and completed forms and documentation.
• Cashed out chips and betting slips from casino patrons and performed other financial transactions and opened credit accounts.
• Complied with federal and state regulations by completing required casino forms pertaining to cage transactions.

Provided technical support during tournaments by setting up scoring systems or troubleshooting issues with lane machines.

• Assisted in training new employees on company policies and procedures.
• Supervised staff members in providing exceptional customer service and resolving customer complaints promptly.
• Ensured compliance with safety regulations to protect employees, customers and property.
• Resolved customer complaints in a timely manner.
• Implemented policies and procedures related to food service, retail sales and other operational activities at the bowling center.
• Organized tournaments, leagues and special events to promote business growth.
• Maintained a clean environment throughout the facility by performing regular cleaning duties such as mopping floors or wiping down surfaces.
• Maintained accurate records of all transactions, including cash handling procedures.

Jose Angel Hernandez

Contact

bubby702@gmail.com

7252968743

Mesquite, NV 89024

Education and Training

Languages

Spanish :

Limited

Summary

Resourceful Cage Supervisor with a proven track record of high productivity and efficient task completion. Expertise in cash handling procedures, regulatory compliance, and conflict resolution contributes to seamless operational flow. Strong communication and teamwork skills enhance workplace efficiency and boost staff morale. Committed to fostering a collaborative environment that drives performance.

Skills

• Cash management
• Regulatory compliance
• Financial reconciliation
• Customer verification
• Employee training
• Inventory oversight

Experience

Cage SupervisorEureka Casino Resort | Mesquite, NV07/2023 - Current

• Guided team members through effective coaching and training.
• Verified identification documents from customers prior to completing any transaction involving currency exchange or credit card purchases.
• Conducted regular inventory counts of cash drawers and gaming chips stored at the cage in order to verify accuracy against records.
• Performed regular reconciliation of cashier banks to maintain accurate financial records.
• Responsible for overseeing the daily operations of a casino cage, ensuring compliance with all applicable gaming regulations and company policies.
• Trained new employees on proper handling of monetary transactions, security protocols, and customer service techniques.
• Assisted with audits related to cage operations by providing requested documentation for review.
• Performed opening and closing duties such as verifying paperwork, counting cash, and reconciling bank deposits.
• Received, secured, and distributed large sums of money, added funds to casino safe and completed forms and documentation.
• Cashed out chips and betting slips from casino patrons and performed other financial transactions and opened credit accounts.
• Complied with federal and state regulations by completing required casino forms pertaining to cage transactions.

Bowling Center SupervisorVirgin River Casino | Mesquite, NV07/2020 - 06/2023

• Provided technical support during tournaments by setting up scoring systems or troubleshooting issues with lane machines.
• Assisted in training new employees on company policies and procedures.
• Supervised staff members in providing exceptional customer service and resolving customer complaints promptly.
• Ensured compliance with safety regulations to protect employees, customers and property.
• Resolved customer complaints in a timely manner.
• Implemented policies and procedures related to food service, retail sales and other operational activities at the bowling center.
• Organized tournaments, leagues and special events to promote business growth.
• Maintained a clean environment throughout the facility by performing regular cleaning duties such as mopping floors or wiping down surfaces.
• Maintained accurate records of all transactions, including cash handling procedures.