Angel Hernandez
Palmdale,CA
Summary
Talented Experienced and bilingual (English/Spanish) Operations Manager and Sales Leader with over 8 years of progressive experience in sales, operations, and customer experience industry as well as office management and administrative roles and over 8 years in customer service.
Overview
12
12
years of professional experience
Work History
Operations Manager, Sales, Customer Service, Installer
Sunset Blinds
06.2022 - Current
- Oversee daily operations including scheduling, invoicing, and team coordination to ensure business efficiency.
- Managed vendor relationships, inventory control, and procurement to maintain product availability.
- Served as lead Sales Representative, conducting in-home consultations, providing personalized product recommendations, and closing high-value deals.
- Installed custom window treatments with precision, ensuring proper fit, function, and customer satisfaction.
- Delivered exceptional customer service from first contact through post-installation follow-up.
- Designed and maintained showroom displays to highlight featured products and drive in-store conversions.
- Trained and supervised staff in sales strategy, product knowledge, and customer engagement.
- Acted as liaison between clients, vendors, and internal departments to streamline communication and service delivery.
- Increased revenue through relationship-based selling and continuous process improvements.
- Resolved customer concerns promptly and professionally, maintaining strong client relationships.
Showroom Manager, Inventory Management
Port to port import
02.2019 - 12.2021
- Managed product displays, customer service, and inventory turnover strategies.
- Boosted foot traffic and sales through marketing coordination and promotional events.
- Optimized e-commerce listings and order fulfillment processes, increasing profitability.
- Stage showrooms in Las Vegas and Los Angeles for any events or client meetings and keep track of inventory and any new products.
Sales Manager, Hardware manager
Sears
06.2015 - 02.2019
- Managed inventory effectively to ensure optimal stock levels, which helped prevent shortages and maintain customer satisfaction by keeping shelves stocked with popular items.
- Oversaw internet sales strategies by leveraging online platforms to expand market reach and drive additional revenue streams, which enhanced the department's visibility and sales potential.
- Led a team of 6 sales associates, to increase in overall sales in the hardware department over a year, significantly boosting store profitability and improving team morale.
- Provided coaching and training to improve product knowledge and customer service skills.
- Analyzed sales reports and implemented strategies to boost performance.
- Managed scheduling, staffing levels, and daily workflow coordination.
- Ensured compliance with company policies, promotional campaigns, and visual merchandising standards.
- Resolved escalated customer concerns and maintained a positive shopping experience.
Office manager and sales representative
Quality window blinds
08.2013 - 01.2016
- Managed scheduling, customer communication, and in-home consultations.
- Delivered end-to-end sales service, including measurement and post-sale support.
- Supported marketing efforts to enhance brand visibility.
- Managed daily operations of office and showroom.
- Streamlined office operations by implementing a new scheduling system, which improved appointment accuracy by 30% and reduced conflicts, helping the team stay organized and productive.
- Delivered engaging presentations and demonstrations, effectively communicating product benefits to potential customers.
- Developed strong client relationships, contributing to increased customer loyalty.
- Managed Costco booth setup and tear down as well as display products and promotional information
Education
Associate’s Degree - Business Management
University of Antelope Valley
Lancaster, CA03.2024
High School Diploma -
Simi Valley High School
Simi Valley, CA06.2013
Skills
- Bilingual (English/Spanish) Professional
- Team coordination Professional
- Vendor management Professional
- Inventory control Professional
- Customer consultation Professional
- Showroom design Professional
- Staff training and supervision Professional
- Relationship management Professional
- Process improvement Professional
- Marketing coordination Professional
- Sales strategy Professional
- Performance analysis Professional
- Visual merchandising Professional
- Scheduling system implementation Professional
- Presentation skills Professional
- Client relationship development Professional
Timeline
Operations Manager, Sales, Customer Service, Installer
Sunset Blinds
06.2022 - Current
Showroom Manager, Inventory Management
Port to port import
02.2019 - 12.2021
Sales Manager, Hardware manager
Sears
06.2015 - 02.2019
Office manager and sales representative
Quality window blinds
08.2013 - 01.2016
Associate’s Degree - Business Management
University of Antelope Valley
High School Diploma -
Simi Valley High School
Similar Profiles
Irene HernandezIrene Hernandez
Customer Service Representative at Sunset Blinds and ShuttersCustomer Service Representative at Sunset Blinds and Shutters
Gavin FurnessGavin Furness
Installer at Sunset Blinds And AwningsInstaller at Sunset Blinds And Awnings
Shilong ZhaoShilong Zhao
Window Furnishings Installer at Faith Curtains & Blinds/Mastershade/Galleria trimmings/Melbourne BlindsWindow Furnishings Installer at Faith Curtains & Blinds/Mastershade/Galleria trimmings/Melbourne Blinds
Diana DiazDiana Diaz
CNA at The Ellison John Transitional Care CenterCNA at The Ellison John Transitional Care Center
Jaime RamosJaime Ramos
Field Assistant at Azteca Metal SupplyField Assistant at Azteca Metal Supply