Summary
Overview
Work History
Education
Skills
Timeline
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Angel Hernandez

Van Nuys,CA

Summary

Dynamic and dedicated professional with extensive experience in customer service and logistics, notably at FedEx. Proven track record in inventory management and quality assurance, complemented by strong interpersonal skills. Recognized for enhancing customer satisfaction through timely deliveries and organized operations, while maintaining a flexible schedule to meet diverse needs.

Overview

11
11
years of professional experience

Work History

Patients Transportation Driver

All Town Transport
07.2023 - Current
  • Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
  • Prioritized passenger comfort while operating shuttle by adhering to speed limits and avoiding sudden stopsstarts.
  • Fastened chains, straps, covers, and binders to secure patients during transit.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Delivery Driver

FedEx
10.2020 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Warehouse Associate

Amazon
07.2019 - 07.2023
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Confirmed accuracy, quality and quantity of materials received.
  • Operated PC and RF-based computer systems with high level of accuracy.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Shipped material and performed boxing, packing, labeling and preparation of any related documents.

Mobile Expert

T-Mobile US Inc.
12.2017 - 12.2019
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
  • Applied knowledge of electronics products, including cellphones  and tablets to educate prospects and customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and potential future customers.

Assistant Manager & Sales Associate

Kaykel Investment
08.2014 - 04.2019
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Placed special merchandise orders for customers.
  • Accurately logged all daily shipping and receiving orders.
  • Described product to customers and accurately explained details and care of merchandise.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Participated in physical inventory counts every time period.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.

Education

High School Diploma -

Fontana Adult School
Fontana, CA

Skills

  • Organized Multi-tasker
  • Friendly and helpful
  • Fluent in Spanish
  • Cash Flow Management
  • Quality Assurance
  • Extremely quick learner
  • Team Leader
  • Hard working and self-motivated
  • Inventory management
  • Product knowledge
  • Flexible schedule
  • Interpersonal skills

Timeline

Patients Transportation Driver

All Town Transport
07.2023 - Current

Delivery Driver

FedEx
10.2020 - Current

Warehouse Associate

Amazon
07.2019 - 07.2023

Mobile Expert

T-Mobile US Inc.
12.2017 - 12.2019

Assistant Manager & Sales Associate

Kaykel Investment
08.2014 - 04.2019

High School Diploma -

Fontana Adult School

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