Summary
Overview
Work History
Education
Skills
Software Skills
References
Timeline
Generic

Angel Hernandez

Philadelphia,PA

Summary

Dynamic corporate communication professional with a strong foundation in business operations, organizational management, and both written and verbal communication. Bilingual in Spanish and English, with fluency in both languages for effective cross-cultural communication. Recognized for leadership abilities and a talent for unifying teams to achieve common goals. Demonstrated proficiency in prioritizing tasks and consistently completing projects ahead of schedule. Experienced in working under pressure with a proven ability to thrive in fast-paced environments. Technically proficient with advanced computer skills and a quick learner, able to easily adapt to new challenges and systems.

Overview

19
19
years of professional experience

Work History

District Automotive Specialist

United Parcel Service
Philadelphia, USA
01.2014 - 09.2024
  • Enforced and maintained compliance with regulatory agencies, UPS policies, and federal, state, and local laws by strictly following guidelines outlined in the UPS automotive procedure manual.
  • Managed district fleet operations, serving as the primary contact for vehicle registration, titling across multiple states, and full disposal processes, including contracts, pickups, and asset removal.
  • Collaborated with management and technicians on daily operations and service calls, ensuring timely responses and proactive measures to prevent service failures
  • Prepared repair orders and coordinated with vendors for external fleet services.
  • Reconciled invoices and tracked district expenses to ensure accurate payment processing and proper allocation to the appropriate accounts
  • Oversaw administrative assistants to ensure consistent workflow and adherence to procedures across multiple UPS facilities.
  • Conducted periodic inventory audits for the management team, investigated discrepancies, and prepared comprehensive business process reports to ensure accuracy and provide actionable insights.
  • Led weekly pre-shift meetings and created work schedule for technicians

Business Office Manager

180 Medical Inc
Swarthmore, USA
05.2012 - 05.2014
  • Managed and organized office operations, ensuring smooth daily functioning while adhering to company procedures, policies, and compliance codes.
  • Oversaw inventory management for office supplies and essential medical products.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed and updated patient accounts in the internal tracking system, ensuring accurate information, and verifying various insurance details for coverage and billing purposes.
  • Assessed walk-in and virtual customers needs to ensure they received the appropriate orders, providing a smooth and efficient purchasing experience.
  • Collaborated with sales representatives, providing follow-up support through reports, spreadsheets, and presentations to assist outside sales teams in achieving goals.
  • Managed business-to-business communication with medical facilities nationwide, ensuring the timely receipt of necessary documentation while fostering and strengthening business relationships.

Senior High Risk Management Assistant

United Parcel Service
Philadelphia, USA
08.2007 - 01.2013
  • Supervised and mentored a team of two employees in the handling and control of high-valued packages, while ensuring security by adhering to strict company policies and procedures.
  • Efficiently scanned, processed, and tracked parcels valued between $5,000 and $50,000 through the High Value Control System (HCRS), ensuring secure handling and documentation.
  • Provide quality assurance by constantly examining and reviewing effective work procedures for the department.
  • Participated in volunteer activities to provide service and support to local communities and customers.
  • Assigned to special assignments to conduct research on facilities for quality control.
  • Make critical and proper decisions on unpredicted events as the team lead.
  • Onboarded and assessed new high-risk department staff, providing hands-on training and testing to ensure proficiency in operations and adherence to UPS standards.

Administrative Assistant

National Educational Services Center (LNESC)
Philadelphia, USA
09.2005 - 03.2007
  • Acted as the first point of contact for incoming calls and other inquiries.
  • Oversaw daily office functions, ensuring efficiency and smooth workflow
  • Scheduled and organized appointments, meetings, and conferences for the director.
  • Prepared, organized, and filed confidential documents, reports, and correspondence.
  • Ensured the office complied with organizational policies and procedures.

Education

BA - Corporate Communication

The Pennsylvania State University
Abington, PA
12.2011

Skills

  • Multilingual communication
  • Vendor management
  • Fleet management
  • Vehicle registration
  • Contract compliance
  • Customer relationship management
  • Corporate auditing
  • Process improvement
  • Team leadership
  • Attention to detail
  • Data analysis
  • Report generation

Software Skills

Ariba          Coupa          Onestream          Khalix          Oracle          Microsoft Office Suite

References

References available upon request.

Timeline

District Automotive Specialist

United Parcel Service
01.2014 - 09.2024

Business Office Manager

180 Medical Inc
05.2012 - 05.2014

Senior High Risk Management Assistant

United Parcel Service
08.2007 - 01.2013

Administrative Assistant

National Educational Services Center (LNESC)
09.2005 - 03.2007

BA - Corporate Communication

The Pennsylvania State University

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