Angel Hernandez
Tampa,FL
Summary
Dynamic operations professional with extensive experience at Old Navy, excelling in training and mentoring staff while enhancing operational efficiency. Proven track record in performance analysis and scheduling coordination, driving productivity improvements. Adept at fostering a collaborative environment and delivering exceptional customer engagement, ensuring a seamless shopping experience.
Overview
5
5
years of professional experience
Work History
Assistant Manager of Operations
Old Navy
10.2023 - Current
- Coordinated inventory management processes to ensure product availability and minimize stock discrepancies.
- Supported training initiatives for new staff, fostering a collaborative and knowledgeable work environment.
- Developed weekly schedules that aligned staffing needs with business demands, optimizing workforce productivity.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Monitored performance metrics to identify areas for operational improvements and adjustments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Senior Lead of Customer Service
Old Navy
09.2021 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored store environment to identify and mitigate theft risks.
- Trained team members on loss prevention techniques and procedures.
Brand Associate
Old Navy
07.2020 - 09.2021
- Developed and executed visual merchandising strategies to enhance brand presentation.
- Collaborated with cross-functional teams to optimize inventory management processes.
- Led training sessions for new associates on product knowledge and customer engagement techniques.
- Analyzed sales data to identify trends and inform promotional strategies.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Maintained cleanliness and organization of checkout area for optimal efficiency.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZSkills
- Training and mentoring
- Employee supervision
- Purchasing and planning
- Scheduling coordination
- Performance analysis
- Operations management
- Operational efficiency
- Staff training and development
- Customer engagement
Timeline
Assistant Manager of Operations
Old Navy
10.2023 - Current
Senior Lead of Customer Service
Old Navy
09.2021 - 10.2023
Brand Associate
Old Navy
07.2020 - 09.2021
High School Diploma -
Penn Foster College