Angel Hernandez
Concord,CA
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Seasoned professional with expertise in membership management and client engagement. Proven ability to enhance member satisfaction through personalized service and efficient issue resolution. Known for collaborative teamwork and adaptability to evolving organizational needs with skills in CRM software and customer service excellence.
Overview
14
14
years of professional experience
Work History
Membership Representative
Nielsen TV Ratings
Concord, CA
10.2022 - Current
- A field-based sales role responsible for recruiting households to participate in Nielsen’s market research panel
- Conduct detailed interviews with households to assess eligibility and gather necessary information
- Explain the purpose of Neilsen rating and how the panel works, including proper usage if devices
- Address concerns and overcome objections raised by potential panelists to secure participation
- Accurately record interview details and demographic information in Salesforce CRM
- Efficiently covered assigned geographic areas to meet recruitment goals
- Maintain panel quality by conducting follow-up checks and ensuring panelist are actively participating and providing accurate data
Realtor
Home Smart Optima Realty
Concord, CA
04.2015 - Current
- Market homes in the local community by utilizing a proven successful marketing plan
- Provide virtual tours on the website of homes listed providing them with additional exposure
- Create sales brochures for each listing to profitably market the home
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services
- Negotiate the best possible contract for clients
- Work with home inspectors and appraisers to determine all actions that need to be taken prior to closing
Direct Sales Representative
Comcast
Concord, CA
04.2018 - 06.2020
- Sold Comcast’s products and services (video, internet, phone, and home security) to residential and small business subscribers in an assigned territory and up-sold current Comcast customers
- The primary contact mode was through neighborhood canvassing and door-to-door contact and utilizing the multiple listing service
- Used MLS to locate and market to recent home buyers and sellers
- Marketed to the Spanish-speaking community via community events and customer referrals
- Prepare and execute subscriber sales applications and arrange install dates
- Contact subscribers and follow up on installations
- Upgraded and improved sales presentations
- Consistently exceeded monthly quotas
Relocation Specialist
Better Homes and Gardens
El Cerrito, CA
02.2012 - 04.2015
- Oversaw the relocation process including locating suitable neighborhoods for the client’s school requirements and career
- Arranged a variety of aspects of the move on behalf of the client and responded to all questions posed by clients regarding the relocation process
- Communicated with the entire relocation team to provide the best level of customer service, overseeing the tenancy/purchase of property and the transport of household goods
- Communicated with the client to find out the client’s specific needs relating to the relocation and their priorities
- Increased the overall efficiency of the employee data retrieval system by over 300%
- Nominated top 10 employees in 2014’s 'Circle of Excellence' for Post Relocation Scores of 95.7% customer satisfaction
- Obtained 'PRS Royalty' in January, February, and May 2014 with 100% customer satisfaction
Education
High School Diploma - English, Spanish, writing, office management
Sacramento City College
Sacramento, CAHigh School -
Capuchino High School
San Bruno, CASkills
- Microsoft Word
- Microsoft Excel
- Bilingual Spanish
- Windows System Support Expertise
- Salesforce CRM
- Cross-selling techniques
- Data entry proficiency
- CRM software usage
- Performance tracking
- Upselling strategies
- Building relationships
- Emotional Resilience
- Group Tour Management
- Achievement Focused
- Verbal and written communication
- Membership processing
- Written and oral communication
- Relationship building
- Community engagement
- Sales strategy
- Issue resolution
- Team Training
- Database management
- CRM software
- Program improvement
- Member service and support
- Member recruitment
- Prospect engagement
- Meeting agendas and minutes
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Listening skills
- Problem-solving abilities
- Sales closing
- Account servicing
- Lead prospecting
- Upselling techniques
- Territory management
- Cold calling
- Account management
- Negotiation
- After-sales support
- Product demonstration
- Sales techniques
- Market research
- Presentation skills
- Product sales
- Closing techniques
- Written communication
- Adaptability
- Product and service sales
- Objection handling
- Conflict resolution
- Task prioritization
Languages
Spanish
Full Professional
Timeline
Membership Representative
Nielsen TV Ratings
10.2022 - Current
Direct Sales Representative
Comcast
04.2018 - 06.2020
Realtor
Home Smart Optima Realty
04.2015 - Current
Relocation Specialist
Better Homes and Gardens
02.2012 - 04.2015
High School -
Capuchino High School
High School Diploma - English, Spanish, writing, office management
Sacramento City College