Angel Hernandez
Orlando
Summary
Detail-oriented dental assistant skilled in dental radiography and patient relations. Committed to enhancing patient comfort while ensuring a sterile environment. Ready to contribute to a positive dental experience.
Dedicated dental assistant with experience in patient preparation and appointment management. Known for strong communication skills and attention to detail, ensuring efficient workflow and enhanced patient satisfaction in a collaborative environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Assistant
Concord Career Institude
Orlando, FL
05.2026 - Current
- Assisted in patient preparation and comfort during dental procedures.
- Sterilized instruments and maintained cleanliness of treatment areas.
- Managed appointment scheduling and patient records using dental software systems.
- Provided chairside support during various dental treatments, ensuring efficiency.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Collaborated with dentists to improve workflow and patient experience.
Guest Services Coordinator
Universal Orlando Resort
Orlando, FL
02.2024 - Current
- Coordinated guest inquiries, ensuring timely and accurate responses to enhance visitor experience.
- Managed reservation systems to streamline booking processes and improve operational efficiency.
- Assisted in training new staff on guest service standards and resort policies for consistency.
- Developed and implemented guest feedback mechanisms to identify areas for service improvement.
- Analyzed guest satisfaction data to inform strategic recommendations for service enhancements.
- Gave information about area attractions and provided directions.
- Booked appointments, accepted payments, and answered guest questions.
- Assisted sales team in promoting the property through attendance at trade shows and networking events, showcasing commitment to brand growth initiatives.
Guest Services Shift Leader
Walt Disney World Resort
Orlando, FL
06.2016 - 12.2019
- Supervised guest service operations, ensuring high-quality experiences for all guests.
- Trained and mentored team members on service protocols and Disney standards.
- Resolved guest concerns promptly, enhancing overall satisfaction and loyalty.
- Coordinated shift schedules to optimize staffing levels during peak periods.
- Led team meetings to communicate goals, expectations, and best practices effectively.
- Collaborated with management to develop strategies for enhancing guest engagement initiatives.
- Handled escalated guest issues with professionalism and empathy, de-escalating situations for a satisfactory resolution.
Education
High School Diploma -
Fairchild Wheeler Multi Magnet High School
Bridgeport, CADiploma - Dental Assistant Diploma
Concorde Career Institute
Orlando, FL02.2027
Skills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Appointment scheduling
- X-ray processing
- Professionalism and etiquette
- Team collaboration
- Patient scheduling
- Patient relations
- Impression taking skills
- Dental material handling
- Oral surgery assistance
Accomplishments
- Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
- Improved exam room setup and breakdown, improving overall efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Dental Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Assistant
Concord Career Institude
05.2026 - Current
Guest Services Coordinator
Universal Orlando Resort
02.2024 - Current
Guest Services Shift Leader
Walt Disney World Resort
06.2016 - 12.2019
High School Diploma -
Fairchild Wheeler Multi Magnet High School
Diploma - Dental Assistant Diploma
Concorde Career Institute