Ms office
Angel Hernandez
Summary
Experienced professional seeking a Branch Manager role in a dynamic banking environment. Expert in financial services, leadership, and operational excellence. Committed to driving business growth, mentoring high-performing teams, and delivering exceptional client experiences.
Overview
2025
2025
years of professional experience
Work History
Senior Personal Banker
Citibank
03.2017 - Current
- Solely responsible for managing service and sales goals at the #1-ranked branch in the area, ensuring operational excellence and client satisfaction
- Guided clients through lending processes, including personal loans, credit cards, home equity applications, business lines of credit, and business loans
- Leveraged personal home-buying experience to assist clients new to lending, providing empathetic and effective financial guidance
- Ranked #1 banker in the market YTD, consistently exceeding sales and service metrics
- Acted as Manager on Duty during onboarding of three branch managers, ensuring seamless transitions and team cohesion
- Successfully navigated six audits, earning Leadership Circle recognition for operational excellence and compliance
- Built strong, family-like relationships with clients, fostering trust and loyalty
- Absorbed and modeled superior leadership behaviors to align with and promote the bank's brand.
Acting Manager of Distribution Operations (MDO)
United States Postal Service
- Directed operations for a high-volume distribution center, supervising large teams across multiple shifts
- Ensured compliance with USPS policies and safety standards, earning STAR Certification for OSHA compliance over multiple years
- Spearheaded process improvements to enhance productivity and reduce operational errors
- Progressed from specialized roles, including Registry Mail Clerk and Hazmat Clerk, to management positions, showcasing adaptability and leadership.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
Skills
- Personal & Business Lending Expertise
- Fiduciary & Business Account Management
- Strategic Sales Planning & Execution
- Service & Goal Management
- Detail-Oriented & Organized
- Client Relationship Building
- Leadership & Team Mentoring
- Operational Soundness & Compliance
- Banking operations
- Branch management
- MS Excel
- Financial advisement
- Fraud prevention
Accomplishments
- Responsible for managing service and sales goals at the #1-ranked Personal Banker in the area
- Multiple achievement awards from regional management for customer satisfaction- team leadership
Certificationsskills
- Ranked #1 Banker in the Market YTD
- Leadership Circle Recognition - Operational Soundness
- Lending Expertise: Personal Loans, Credit Cards, Home Equity, Business Lines of Credit, and Business Loans
- STAR Certification (OSHA) - USPS
- Industrial Electronics Certification
- Basic First Aid & CPR Certified
- Proficient in Salesforce and Microsoft Office Suite
References
Juan Valencia (Current Branch Manager), Alice Klontz, Carrie Montenegro, Kristina Yonker- Dan Lyons
Professional Development
- Leadership and Team Management Workshops - Citibank & USPS
- Advanced Fiduciary and Business Account Training
Software
Salesforce
Timeline
Senior Personal Banker
Citibank
03.2017 - Current
Acting Manager of Distribution Operations (MDO)
United States Postal Service