Angel Hernandez Jr
Mesa,AZ
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housing Specialist
HOM Inc
02.2023 - Current
Housing Specialist
Quadel Consulting
03.2022 - 02.2023
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Streamlined application processes for prospective tenants, resulting in reduced wait times and increased occupancy rates.
- Enhanced community relationships with local organizations, leading to increased resources and support for residents.
- Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
SMI Case Manager
Jewish Family and Children Services
08.2019 - 03.2022
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Housing Specialist
UMOM New Day Centers
10.2018 - 08.2019
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Leveraged strong negotiation skills to secure favorable lease terms for low-income families seeking affordable housing options.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Provided ongoing support to clients by conducting regular follow-ups and monitoring progress towards self-sufficiency goals.
Supervisor
A New Leaf
01.2017 - 02.2018
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Case Manager
A New Leaf
04.2016 - 01.2017
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Behavioral Health Technician
Arizona MENTOR
08.2015 - 04.2016
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Conducted assessments for accurate diagnoses, leading to the development of personalized treatment plans.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
Behavioral Health Para-Professional
Arizona Counseling & Treatment Services
01.2015 - 08.2015
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans tailored to individual client needs.
- Established rapport and trust with clients, fostering a supportive environment for therapeutic progress.
- Assisted clients in developing and implementing personalized coping skills to manage stressors and improve overall wellbeing.
- Evaluated client progress regularly, adjusting treatment plans as needed for optimal results.
- Maintained detailed documentation of client sessions, progress notes, and treatment plan updates to ensure continuity of care.
Education
High School Diploma in General Studies -
Cibola High School
Yuma, AZ01.2011
Skills
- Behavioral Health (4 years)
- Customer Service Skills (4 years)
- Case Management
- Crisis Intervention
- Social Work
- Motivational Interviewing
Certification
- CPR/First Aid, 02/01/17
- Fingerprint Clearance Card, 03/01/22, 03/01/27
Additional Information - Areas Of Expertise
- Strong organizational skills
- Active listening skills
- Sharp problem solver
- Energetic work attitude
- Customer service expert
- Adaptive team player
Assessments
- Case management & social work, Proficient
- Written communication, Proficient
- Supervisory skills: Motivating & assessing employees, Proficient
- Work style: Reliability, Proficient
Languages
Spanish
Professional Working
Timeline
Housing Specialist
HOM Inc
02.2023 - Current
Housing Specialist
Quadel Consulting
03.2022 - 02.2023
SMI Case Manager
Jewish Family and Children Services
08.2019 - 03.2022
Housing Specialist
UMOM New Day Centers
10.2018 - 08.2019
Supervisor
A New Leaf
01.2017 - 02.2018
Case Manager
A New Leaf
04.2016 - 01.2017
Behavioral Health Technician
Arizona MENTOR
08.2015 - 04.2016
Behavioral Health Para-Professional
Arizona Counseling & Treatment Services
01.2015 - 08.2015
High School Diploma in General Studies -
Cibola High School