Angel Hernandez Soriano
Houston,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
2
2
years of professional experience
Work History
Server/ Cashier
Amara Gelato
Manager
TCC The Cleaning Company
11.2023 - 04.2024
- Charging customers: Processing payments accurately and efficiently, ensuring all transactions are recorded correctly.
- Keeping records of payments: Maintaining detailed records of all transactions, including dates, amounts, and payment methods, for easy reference and auditing purposes.
- Providing weekly earnings and expenses sheets: Compiling comprehensive reports detailing weekly earnings, expenditures, and financial performance to facilitate decision-making and planning.
- Overseeing other employees' task performance: Monitoring and guiding team members to ensure they complete their assigned tasks effectively and efficiently, providing support and assistance as needed.
- Handling phone calls: Answering incoming calls promptly and professionally, addressing customer inquiries, taking messages, and forwarding calls to the appropriate departments or individuals.
- Negotiating deals with customers: Engaging with customers to discuss pricing, terms, and conditions, aiming to reach mutually beneficial agreements while upholding company policies and objectives.
- Managing supply inventory: Monitoring inventory levels, ordering replenishments as needed, and organizing stock to ensure efficient use of space and timely availability of supplies.
- Ensuring adequate supply levels: Anticipating demand and adjusting supply levels accordingly to prevent shortages or overstocking, optimizing inventory management processes to minimize waste and maximize efficiency.
- Enforcing the dress code: Communicating and upholding dress code standards among employees, addressing violations through appropriate channels, and fostering a professional and cohesive work environment.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Specialist
HEB Store
05.2023 - 11.2023
- Oversee the operations of the curbside pickup service
- Coordinate scheduling and assignments for curbside pickup team members.
- Monitor inventory levels and communicate with store staff regarding stock availability.
- Implement strategies to improve efficiency and customer satisfaction with curbside pickup.
- Address any escalated customer concerns or issues regarding curbside pickup orders.
- Provide training and guidance to new curbside pickup team members.
- Ensure compliance with safety regulations and company policies.
- Collaborate with store management to optimize curbside pickup processes and procedures.
Personal Shopper
HEB Store
10.2022 - 05.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
Server/Cashier
Amara Gelato
02.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Associate of Business Administration - Business Administration
Midland College
Midland, TX12.2024
Skills
- Strong Work Ethic
- Office 365 Administration
- Office Administration
- Customer Service
- Team Leadership
- Sales strategy development
- Exceptional customer service
- Cash Handling
- Fluent Bilingualism
- Professional Appearance
- Staff Training and Development
- Problem-solving skills
Additional Information
As a college student nearing completion of my associate's degree in Business Administration by the end of this year, I am actively seeking opportunities to pursue a bachelor's degree. I am eager to find a job that offers ample opportunities for growth, where I can continuously learn and expand my skills. Fluent in both English and Spanish, I recently relocated from Midland, Texas to Houston, Texas. I pride myself on being dependable and hardworking, and I firmly believe that no goal is beyond my reach.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
TCC The Cleaning Company
11.2023 - 04.2024
Specialist
HEB Store
05.2023 - 11.2023
Personal Shopper
HEB Store
10.2022 - 05.2023
Server/Cashier
Amara Gelato
02.2022 - 10.2022
Server/ Cashier
Amara Gelato
Associate of Business Administration - Business Administration
Midland College