Angel Hernández
San Antonio,TX
Summary
Ability to work under minimum to no supervision, coordinate and supervise an office. Over 10 years of excellent customer service and communications skills and Administrative Assistant. Bilingual-Read, Write and Speak Spanish with Fluency. Flexible, fast learner who adapts to quickly and functions well in a team setting.
Overview
18
18
years of professional experience
Work History
Administrative Assistant II
City of San Antonio
10.2021 - Current
- Those inherent to a Admin. II
MMC Group LP. TxTag, Toll Roads
MMC Group LP
01.2019 - 01.2020
- Bilingual CSR, provide excellent service in assisting our customers with answers, payments and requesting help to navigate website
UnitedHealth Group
UnitedHealth Group
01.2018 - 01.2019
- Customer Service Representative, assist providers and customers with benefits, eligibility and insurance coverage, claims basic inquiries
- Team Work together and assist with any special projects and other tasks.
Providence Place
Providence Place
01.2016 - 01.2018
- Program Outcome Generalist, in an organization that provides services for young adults with disabilities by teaching them to build a future independent
- Maintain accurate, monthly reports to comply with TWC, student attendance and employee certification classes
- Organize monthly student recognition events and assist with other projects/tasks.
Wells Fargo Bank
Wells Fargo Bank
01.2010 - 01.2015
- Loan Servicing Specialist III, Provide excellent customer service, assisting with incoming calls in reference to their delinquent loans and or set up mortgage modification, as well bankruptcy and foreclosure options due to a customer hardship
- (bilingual)
West Customer Management
West Customer Management
01.2008 - 01.2010
- Bilingual CSR, Direct TV account inquiries and sales, Interview new possible employees.
ACS (T-Mobile)
ACS
01.2007 - 01.2008
- CSR Bilingual, assist with accounts and purchase of devices and services, tech support, payments, Teamwork and other tasks as needed.
Education
Teacher Certification Program -
Northwest Vista College
San Antonio, TX01.2007
Bachelor's degree in Public Relations -
Universidad Autónoma de Coahuila
Torreón, Coah.01.1997
Bachelor of Arts - Human Resources
La Universidad Autónoma De Coahuila
01.1993
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Research
- Team Bonding
- Report Generation
- Mail distribution
- Record preparation
- Quality Assurance
- Training and coaching
- Meeting Arrangements
- Confidential Document Control
- Data Collection
- Microsoft PowerPoint
- Verbal Communication
- Excel spreadsheets
- Office Management
- Microsoft Office Suite
- Customer Relations
- Computer Proficiency
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Administrative Support
Volunteer Experience
01/01/2020, Present, San Fernando Cathedral, Music Minister, San Antonio, TX
References
References upon request
Piano, guitar, singing.
I am creative, innovator, I love music.
Timeline
Administrative Assistant II
City of San Antonio
10.2021 - Current
MMC Group LP. TxTag, Toll Roads
MMC Group LP
01.2019 - 01.2020
UnitedHealth Group
UnitedHealth Group
01.2018 - 01.2019
Providence Place
Providence Place
01.2016 - 01.2018
Wells Fargo Bank
Wells Fargo Bank
01.2010 - 01.2015
West Customer Management
West Customer Management
01.2008 - 01.2010
ACS (T-Mobile)
ACS
01.2007 - 01.2008
Teacher Certification Program -
Northwest Vista College
Bachelor's degree in Public Relations -
Universidad Autónoma de Coahuila
Bachelor of Arts - Human Resources
La Universidad Autónoma De Coahuila