Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angel Herrera

Chula Vista,CA

Summary

Motivated Operations Supervisor possessing excellent customer relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes. Highly-qualified at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.

Overview

5
5
years of professional experience

Work History

Operations Supervisor

Punch Bowl Social Detroit
San Diego, CA
05.2021 - Current
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained staff by recruiting, selecting and developing personal growth opportunities.
  • Engaged employees to create safe, energetic work environment through feedback and recognition.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Oversaw implementation of procedures, goals and objectives within operations.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Completed day-to-day duties accurately and efficiently.

Activities Leader

Punch Bowl Social San Diego
San Diego , CA
06.2019 - 03.2020
  • Greeted customers upon arrival and provided them with bowling equipment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Answered questions about policies, prices, products offered at the facility.
  • Kept track of lane availability and updated it accordingly in order to maximize usage.
  • Collected payments from customers for services rendered and maintained accurate records of all transactions.
  • Assisted customers in setting up their bowling lanes, including placing bumpers for children.
  • Provided instructions on how to properly use the bowling equipment and scorecards.
  • Resolved customer complaints in a polite and professional manner.
  • Assisted with cleaning and maintenance of the bowling alley, including mopping floors, vacuuming carpets, polishing furniture, and stocking supplies. Maintained inventory.
  • Ensured that all rules and regulations regarding safety were adhered to at all times.

Education

High School Equivalency Certificate -

SDCCD Continuing Education
San Diego, CA
05-2018

Skills

  • Customer Relations
  • Product Knowledge
  • Policy Enforcement
  • Sales Promotion
  • Management
  • Training and Coaching
  • Scheduling Coordination
  • Employee Development
  • Staff Supervision
  • Budgeting and Cost Control Strategies
  • Financial Administration

Languages

Spanish
Full Professional

Timeline

Operations Supervisor

Punch Bowl Social Detroit
05.2021 - Current

Activities Leader

Punch Bowl Social San Diego
06.2019 - 03.2020

High School Equivalency Certificate -

SDCCD Continuing Education

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Angel Herrera