Summary
Overview
Work History
Skills
Hobbies
Timeline
BusinessAnalyst
Angel Marie Highsmith

Angel Marie Highsmith

Mendota,IL

Summary

Objectives: Seeking a position that is challenging & capable of utilizing each of the skills possessed to the fullest potential while offering continued challenges that can be met with integrity and valor. Desire to establish and maintain good public relations and networking within the community to develop new business Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in MS Office & G-Suite.

Overview

22
22
years of professional experience

Work History

District Training Manager / Store Manager / Market training Manager

FYE - For Your Entertainment
11.2015 - Current
  • DTM (aka: DMIT)
  • Supervise up to 21 locations to enforce high-quality standards of operation.
  • I have developed & built a strong management team that allows me to assist my District Manager out of the area when called upon
  • I have been called upon to assist other Districts with store builds, projects and problem solving and gone out of my market to help train and to assist with large multi day off site
  • I enjoy being part of an instrumental team that can be counted on to get the job done, whatever the job might be.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.

Senior Assistant Store Manager

Blain’s
04.2007 - 08.2014
  • Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Reported issues to higher management with great detail.

Store Manager

FYE
09.2001 - 04.2007
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Developed and implemented successful staff incentive programs to motivate employees.

Skills

  • Remote Instruction
  • Assignment Schedules
  • Company Policy Compliance
  • Standard Operating Procedures Understanding
  • Employee Evaluation
  • Motivational Communication
  • Organizational Efficiency
  • Assignment Delegation
  • Key Performance Metrics
  • Experience navigating Google Suite (Docs, Calendar, G-mail) and Excel
  • Strong communication skills (written and verbal)
  • Ability to manage multi-step process flows with minimal support
  • Experience interacting with external company contacts
  • Natural self-starter, curious, motivated
  • Maintaining profitability
  • Set, meet, and achieve all metrics for division operations including sales, recruiting, fulfillment, and payroll
  • Recruiting and managing field staff from hiring up to termination of employment
  • Establish and maintain good public relations and networking within community to develop new business
  • Develop and implement business plan to achieve or surpass sales goals

Hobbies

When I am not spending quality time with my family, I love to bicycle around town during comfortable weather seasons and sew during the cold weather seasons. I love to create a project big or small from start to finish.

Timeline

District Training Manager / Store Manager / Market training Manager

FYE - For Your Entertainment
11.2015 - Current

Senior Assistant Store Manager

Blain’s
04.2007 - 08.2014

Store Manager

FYE
09.2001 - 04.2007

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Angel Marie Highsmith