Angel Hines
Shreveport,LA
Summary
Results-driven professional with extensive experience in behavioral observation and documentation. Proven ability to collaborate with medical staff and respond to crises, ensuring patient safety and well-being in high-stress environments.
Overview
15
15
years of professional experience
Work History
Patient Care Specialist
Willis Knighton- Spine and Pain Specialist
Shreveport, Louisiana
11.2023 - Current
- Assisted patients with scheduling appointments and managing their care plans.
- Provided compassionate support during patient consultations and procedures.
- Maintained accurate patient records using electronic health record systems.
- Assisted patients with completing registration forms and insurance paperwork.
- Collaborated with medical staff to ensure efficient workflow and patient safety.
Residential Advisor-Lead
Job Corps Center
Shreveport, LA
11.2021 - Current
- Provide direct support to students facing academic, behavioral, and personal challenges.
- Serve in a leadership capacity during assigned shifts, guiding residential operations and student activities.
- Assist with supervising residential routines, and maintaining safety and community standards.
- Complete incident reports, behavioral documentation, and case-related records.
- Respond to crises, conflicts, and behavioral concerns using de-escalation strategies.
- Support life skills development, goal setting, and student transitions.
- Maintain confidential records in compliance with program guidelines.
Cage Shift Supervisor
Eldorado Casino
Shreveport, Louisiana
03.2015 - 11.2021
- Supervised daily operations and staff in a regulated, high-security financial environment.
- Managed large cash volumes and sensitive financial transactions with strict accuracy.
- Verified deposits, balanced vault funds, and resolved discrepancies.
- Prepared reports and maintained transaction documentation.
- De-escalated customer concerns in high-stress situations.
- Trained employees on procedures and compliance standards.
Ward Clerk/Activities Assistant
Heritage Manor West
Shreveport, Louisiana
06.2011 - 03.2015
- Maintained patient medical records and confidential files.
- Scheduled appointments and coordinated communication between staff, patients, and families.
- Managed multi-line phone systems and front desk operations.
- Entered data and prepared administrative documentation.
- Coordinated communication between medical staff and patients for effective care delivery.
- Managed patient admissions and discharges using electronic health record systems.
Education
Bachelor of Science - Psychology-ABA Concentration
Louisiana State University
Shreveport, LA08-2026
Skills
- Experience supporting youth and young adults in structured environments
- Skilled in behavioral observation and documentation
- Crisis response and conflict resolution experience
- Strong ethical standards and confidentiality practices
- Knowledge of healthcare and long-term care operations
Timeline
Patient Care Specialist
Willis Knighton- Spine and Pain Specialist
11.2023 - Current
Residential Advisor-Lead
Job Corps Center
11.2021 - Current
Cage Shift Supervisor
Eldorado Casino
03.2015 - 11.2021
Ward Clerk/Activities Assistant
Heritage Manor West
06.2011 - 03.2015
Bachelor of Science - Psychology-ABA Concentration
Louisiana State University