Angel Holcomb
Gadsden,AL
Summary
Reliable Delivery Driver known for productivity and efficient task completion. Possess specialized skills in route planning, time management, and safety compliance. Excel in communication, problem-solving, and adaptability, ensuring smooth delivery operations and customer satisfaction.
Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
Gadsden, AL
03.2023 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Lead Customer Service Manager
Gregerson's Cash Saver
Hokes Bluff, AL
08.2022 - 07.2023
- Provided leadership and direction to customer service team, ensuring high levels of customer satisfaction.
- Implemented processes and procedures for handling customer inquiries and complaints.
- Coached and mentored customer service staff to improve their skills in problem-solving, communication, conflict resolution.
- Conducted regular training sessions for new hires on company policies and procedures related to customer service.
- Resolved escalated issues from customers by responding quickly and effectively with appropriate solutions.
- Evaluated performance of individual employees based on their ability to meet established standards of quality assurance.
- Maintained updated records of all customer interactions, transactions, comments, and complaints.
- Provided guidance on how best to handle difficult situations when dealing with angry or dissatisfied customers.
- Identified trends in customer feedback data that could be used for further process improvements.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated employee job performance and motivated staff to improve productivity.
Education
Associate of Applied Science - Business Administration
Colorado Technical University
Colorado Springs, CO01-2021
Skills
- GPS Navigation
- Package scanning
- Goods Transport
- Delivery logging
- Shopping Orders
- Customer Service
- Local Delivery
- Courteous and polite demeanor
- Safe Driving Record
- Loading and unloading
- Handling Escalations
- Complaint resolution
- Training and mentoring
- Quality Assurance
- Conflict Management
- Excellent time management skills
- Product Knowledge
- Adherence to high customer service standards
- Exceptional telephone etiquette
- Problem-Solving
- Customer-focused
- Cash Handling
- Staff Management
Affiliations
- Reading
Certification
- ServSafe certified in 2023
Languages
English
Professional
References
References available upon request.
Timeline
Delivery Driver
DoorDash
03.2023 - Current
Lead Customer Service Manager
Gregerson's Cash Saver
08.2022 - 07.2023
Associate of Applied Science - Business Administration
Colorado Technical University