Angel Holmes
Mulberry,FL
Summary
Briefly, my back ground is mainly with the food industry starting as a busser and moving up to Management. With that being said I have amazing customer service, organizational, communication, problem solving, negotiation, and Multi tasking skills. Im also Eager and ready to lean as well as thrive in this Industry.
Overview
3
3
years of professional experience
Work History
Service Leader
Perkins Bartow Fl
09.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Evaluated customer service staff performance and provided constructive feedback.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Provided primary customer support to internal and external customers.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Attracted potential customers by answering questions and suggesting information about other products and services.
- Assisted with fundraising activities.
Server
KiKI's Egg House
03.2023 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
No Degree -
Bartow High School
Bartow FL05.2020
Skills
> Leader Ship
>Strong Communication
>Organization
>Customer Service
>Marketing
> Great with People
> Willing to Grow and Learn
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
KiKI's Egg House
03.2023 - 07.2023
Service Leader
Perkins Bartow Fl
09.2020 - Current
No Degree -
Bartow High School