Angel Hopkins Davis
Highlands Ranch,CO
Summary
Director of Clinical Operations with a proven track record of enhancing productivity and ensuring efficient task execution. Expertise in strategic planning, regulatory compliance, and leading high-performing teams. Strong communication and problem-solving skills drive successful project outcomes and operational excellence.
Overview
19
19
years of professional experience
Work History
Director of Clinical Operations and Human Resources
Insight Vision Group
08.2020 - Current
- Hiring/Firing employees
- Ensuring we stay in compliance with State
- Training new hires
- Coordinate with billing on credentialing status and claim statuses
- Maintain Employee Files
- Filing states taxes
- Work Front desk when needed
- Develop staff training manuals
- Oversees clinic for both Insight Vision Group and Associated Eyecare Services
Practice Manager
Omni Eye Specialists
06.2017 - 12.2019
- Oversee daily operations of the office teams to ensure compliance, efficiency, and patient satisfaction
- Works directly with the Director of Operation
- Management of personnel: attendance, paid time off, and performance reviews
- Address issues raised by physicians, employees, and patients
- Motivates, leads, and directs staff in order to meet and exceed the organizations strategy
- Plan and execute on company budgeting
ASC Coordinator
Icon Surgery Center
08.2015 - 06.2017
- Collaborates with other centers to create systems and problem solve ongoing issues that impact center/organizational goals and/or patient care delivery
- Communicates with patients, clinical staff, and surgeons
- Provide support and training as needed in order to enhance the skills and knowledge of the subordinates.
- Analyze surgery schedule and inform surgery schedulers of available surgery times
- Verify eligibility, benefits for the Ambulatory Surgery Center
- Assist with the Clinical Nurse and Administrator with admin duties
- Ordering supplies
Surgery Scheduler
Omni Eye Specialists & Spivack Vision Center
07.2010 - 08.2015
- Arrange/coordinate surgeries and other procedures for both ambulatory surgery center and outpatient hospitals
- Work in close contact with surgeons and doctors to manage their calendar/schedules
- Communicate information about surgical progress to patients and assist with questions and concerns regarding upcoming procedures and follow up appointments
- Ensure all paperwork are in order for upcoming surgeries and procedures for patients
- Verify insurance eligibility, benefits, and prior authorizations for patient procedures
- Responsible for training new employees
Child Care Provider
Asheville, NC
Asheville, NC
11.2008 - 07.2010
- Created positive child care climate for two children by preparing various activities, playing games, instilling conflict resolution skills, and nurturing self-esteem
- Duties included caring, entertaining, transporting, and guiding development including ability to relay preferred food choices, medical conditions, personal habits and restrictions of both children to other care professionals
- Taught both children to communicate in dual languages - Korean and English
Family Services Coordinator
SUWS of the Carolinas
Old Fort, NC
06.2008 - 11.2008
- Responsible for providing resources and assistance to families throughout student enrollment process
- Responsible for the preparation of applications for clinical review
- Assisted Admissions Director in quarterly marketing efforts
- Maintained professional relationships with Educational Consultants, Clinical Professionals, and other referral sources
- Scheduled initial phone calls between parents and assigned therapist
- Managed program census on Corporate Salesforce Database and Excel Spreadsheet
- Created, maintained, and disseminated all admissions report to corporate
- Coordinated intake process with various department heads and logistics personnel
Administrative Assistant
YMCA
Asheville, NC
07.2006 - 06.2007
- Greeted members and visitors throughout YMCA facility
- Registered new customers for membership and existing members to new programs
- Responsible for conducting facility tours and communicating program information
- Attended monthly meetings
- Handled financial transactions
- Responded to member concerns in a highly professional manner displaying excellent customer service skills
Education
Bachelors in Science - Biology
Southern Illinois University
Carbondale, IL12.2006
References
- Salil, Shukla, 914.671.5286, Colorado Retina Associates
- Frank, Siringo, 917.553.6024, Colorado Retina Associates
- Howard, Amiel, 303.947.3262, Insight Vision Group
Timeline
Director of Clinical Operations and Human Resources
Insight Vision Group
08.2020 - Current
Practice Manager
Omni Eye Specialists
06.2017 - 12.2019
ASC Coordinator
Icon Surgery Center
08.2015 - 06.2017
Surgery Scheduler
Omni Eye Specialists & Spivack Vision Center
07.2010 - 08.2015
Child Care Provider
Asheville, NC
11.2008 - 07.2010
Family Services Coordinator
SUWS of the Carolinas
06.2008 - 11.2008
Administrative Assistant
YMCA
07.2006 - 06.2007
Bachelors in Science - Biology
Southern Illinois University
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