Angel Howland
Huntsville
Summary
Dedicated professional with extensive experience in customer service and delivery. Skilled in maintaining a calm demeanor in high-stress environments and effectively resolving issues. Strong communicator with proven organizational and multitasking abilities - all completed within a timely manner. Committed to enhancing customer satisfaction and service quality.
Overview
7
7
years of professional experience
Work History
Guest Experience Associate
Placemakr
05.2025 - Current
- Delivers exceptional guest service through check-in, check-out, and concierge support, ensuring a positive and seamless experience at a minimum occupancy of 20%.
- Assisted in the opening of a brand-new property during construction, supporting operational readiness and transition to full functionality.
- Created and implemented operational resources to improve team efficiency, including gift vouchers for guest engagement and special occasions, a personalized flyer for Housekeeping Appreciation Week to boost team morale, a front desk reference sheet to streamline guest service processes, and an event calendar featuring MidCity and Huntsville activities for team and guest use.
- Developed an inventory tracking Excel file to monitor supplies and manage hotel budget, improving cost control and resource allocation.
- Collaborated with housekeeping and maintenance teams to maintain quality standards and ensure timely room readiness.
- Supported administrative tasks such as record-keeping, payment processing, and guest inquiries with accuracy and professionalism.
Server
Tortora's Woodfire Grille
06.2023 - 08.2025
- Anticipate guest needs and promptly respond to requests, enhancing overall guest satisfaction.
- While managing 4+ tables at once, provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Welcome guests warmly and accommodate their needs to build a favorable dining experience.
- Implement memorization techniques to track tables and accurately recall orders, ensuring efficient service.
- Managed cash handling and processed transactions accurately using point-of-sale system.
Driver
A1 Glass and Auto
02.2024 - 07.2024
- Maintained a 100% clean driving record and adhered to all traffic laws, ensuring safety and reliability. Consistently provided courteous service, fostering strong customer relationships during deliveries. Inventory and order business supplies. Responsible for guest billing and settling payment disputes. Admin tasks as needed, including bookings, check-ins, answering phones, and responding to emails.
Digital Marketer
Aviate
06.2023 - 08.2023
- Participated in ongoing training to enhance own job skills and knowledge. Focused on learning new skills and staying updated with industry changes. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives. Provided efficient and courteous service to customers always.
Server/Training Assistant
Olive Garden
01.2019 - 06.2023
- Supervise staff. Improve staff performance through training, attention to detail, and empathetic problem-solving methods. Assist with the preparation of staff assessments. Resolve staff and guest conflicts professionally and courteously. Provided administrative support to team members and management in daily tasks.
Education
Associates in general studies - General Studies
Calhoun Community College
Decatur, AL05.2020
Skills
- Customer Complaint Resolution
- Detail-oriented
- Adaptability
- Solid written & verbal communicator
- Staff training & coaching
- Service-oriented
- Patience and composure
- Logistics management
- Deadline management
Timeline
Guest Experience Associate
Placemakr
05.2025 - Current
Driver
A1 Glass and Auto
02.2024 - 07.2024
Server
Tortora's Woodfire Grille
06.2023 - 08.2025
Digital Marketer
Aviate
06.2023 - 08.2023
Server/Training Assistant
Olive Garden
01.2019 - 06.2023
Associates in general studies - General Studies
Calhoun Community College
Reference
Joy Ragland - Front Desk Manager @Placemakr
email: jragland@placemakr.com
phone: (862)621-8734
Mariah Hobbs - General Manager @Placemakr
email: mhobbs@placemakr.com
phone: (205)529-8787