Angel Humphreys
Vero Beach
Summary
With a proven track record at Tractor Supply, I excel in staff development and organization, enhancing team efficiency and sales by implementing strategic improvements. My compassionate approach and leadership skills foster strong team and client relationships, driving significant achievements in diverse roles from sales to healthcare and veterinary services.
Overview
3
3
years of professional experience
Work History
Team Lead Sales Associate
Tractor Supply
03.2024 - Current
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Caregiver
Private Home Health Aid
05.2023 - 12.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Receptionist
Gator Gutters
05.2023 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Vet Technician
Malabar Country Vet And Groomer
01.2023 - 04.2023
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Administered medications to animals in treatment and documented changes in condition.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
- Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients.
- Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided thorough aftercare instructions for clients, promoting successful at-home recovery for patients.
- Participated in continuing education opportunities to stay current on best practices within the veterinary field.
Kennel Technician
Veterinary Medical Center Of St. Lucie County
02.2022 - 01.2023
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA12-2023
Skills
- Staff development
- Respectful and compassionate
- Organization skills
- Patient monitoring
- Elderly care
- Telephone skills
- Animal handling expertise
- Strong leadership
- Team communication
- Care monitoring
- Team building
- Daily living assistance
- Animal grooming
- Animal restraint techniques
- Scheduling
- Animal nutrition proficiency
- Veterinary assistance
- Greeting and seating clients
- Veterinary medicine
- Closing techniques
- Canine behavior
- Feeding management
- Kennel maintenance
- Preventive care
- Flexible schedule
Timeline
Team Lead Sales Associate
Tractor Supply
03.2024 - Current
Caregiver
Private Home Health Aid
05.2023 - 12.2023
Receptionist
Gator Gutters
05.2023 - 07.2023
Vet Technician
Malabar Country Vet And Groomer
01.2023 - 04.2023
Kennel Technician
Veterinary Medical Center Of St. Lucie County
02.2022 - 01.2023
High School Diploma -
Penn Foster Career School