Angel Hunter
Foxboro,MA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I would like to be in an environment where a highly reliable individual with strong communicational skills would be a great asset. Having an opportunity to become a prospective employee would be an excellent way to culminate my skills as well as learn new ones in a professional environment.
Overview
12
12
years of professional experience
Work History
Call Center Representative
Exela
11.2022 - Current
- Adhere to company policies and scripts to consistently achieve call-time and quality standards.
- Place outbound customer service or customer satisfaction calls to follow up on issues.
- Achieve high satisfaction rating through proactive one-call resolutions of customer issues.
- Order disability and senior passes for customers.
- Communicate Bus and Train Schedules to customers by using maps.
- Process complaints by customers and direct to the correct department and assist with resolutions.
Roadside Assistance Dispatcher
Triple AAA Northeast
01.2021 - 07.2022
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Responded to requests for emergency road service professionally with assurance and empathy.
- Enrolled Members for Triple AAA services.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
Receptionist
Boston Medical
10.2018 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Call Center Customer Service Representative
Transdev
03.2017 - 06.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled pickups for the RIDE according to customer needs.
Bank Customer Service Representative (supervisor)
Santander Bank Us
01.2012 - 10.2018
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Handled 500+ incoming daily calls.
- Educated customers about available services, products and bank resources.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Answered bank phone lines and directed customers to appropriate department to address concerns. (
- Went above and beyond with service to promote loyalty and support bank goals.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Trained and mentored new banking personnel on customer service strategies, supporting group performance goals.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
- Monitored and verified suspicious activity on customer accounts.
- Calculated fees due, interest and change for customer transactions.
Education
High School Diploma -
Randolph High School
Randolph , MA06.2015
Skills
- Complaint Resolution
- Quality Assurance
- Customer Relationship Management
- Customer Service
- 10 Cash Handling Experience
- Effective analytical, multi-tasking and time management skills with the ability to execute deadlines
- Type 57 WPM
- 5 years banking and administrative support
- Inbound Phone Calls
- Proficient in Microsoft Word , PowerPoint and Excel applications
Timeline
Call Center Representative
Exela
11.2022 - Current
Roadside Assistance Dispatcher
Triple AAA Northeast
01.2021 - 07.2022
Receptionist
Boston Medical
10.2018 - 06.2020
Call Center Customer Service Representative
Transdev
03.2017 - 06.2020
Bank Customer Service Representative (supervisor)
Santander Bank Us
01.2012 - 10.2018
High School Diploma -
Randolph High School
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