Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Ivory

Mobile,AL

Summary

I'm adept at fostering customer relationships and enhancing team efficiency, my tenure at Ivory Nail Spa honed my expertise in customer service and inventory control. Skilled in training and leading teams to success, I excel in high-pressure environments, ensuring seamless operations and client satisfaction. My proactive approach has significantly contributed to operational improvements and heightened customer loyalty. My proficient managerial skills makes me knowledgeable about scheduling, money handling and team management. Capable at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Nail Technician

Ivory Nail Spa
09.2018 - Current
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practice.
  • Keeping track of business receipts and budgeting monthly business spending.
  • Maintaining appointments in a timely manner as to not go into the next customer's service time.
  • Creating an online booking website for clientele to easily book appointments for their specific services or leave their reviews accessible for new or reoccurring clients to view.
  • After receiving my Grandmaster license I was able to take on apprentices and successfully lead two students to receiving their own licenses.

Shift Manager

Walgreens
08.2021 - 03.2023
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Handled day to day deliveries of merchandise or money orders in store.
  • Created checklists for each team member to ensure the upmost efficiency.
  • Handled all conflicts within the team, promoting healthy discussions and an understanding environment during meetings.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours, and inventory movements.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.

Dispatcher /Call Center Customer Service Representative

Yellow Cab
05.2016 - 03.2020
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 15 fleet vehicles at one time during the busy hours of the day.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained up to date paperwork regarding business contacts with railroad companies.
  • Managed over the phone credit card payments, as well keep track of prepaid services and was responsible for timely executing their dispatch.
  • Resolving any and all customer complaints
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.

Education

High School Diploma -

Murphy High School
Mobile, AL
05.2018

Skills

  • Customer Service
  • Time Management
  • Problem-solving skills
  • Appointment management
  • Schedule Maintenance
  • Training and coaching
  • Customer Relations
  • Payment Processing
  • Verbal and Written Communications
  • Data Entry
  • Opening and closing procedures
  • Handling Customer Complaints
  • Inventory Control

Timeline

Shift Manager

Walgreens
08.2021 - 03.2023

Nail Technician

Ivory Nail Spa
09.2018 - Current

Dispatcher /Call Center Customer Service Representative

Yellow Cab
05.2016 - 03.2020

High School Diploma -

Murphy High School

Similar Profiles

CREATE PROFILE
Angel Ivory