Angel Jackson
Monroe,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Property Manager
PURE Property Management
2006.01 - Current
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Developed and implemented marketing strategies to increase occupancy rates.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
Assistant Property Manager
PURE Property Management
2006.01 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
Education
Real Estate
Kaplan Real Estate Education
Remote08.2023
Bachelor of Arts - Business Administration And Management
Golden Gate University
San Francisco, CA02.2008
Skills
- Property Inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Leasing
- Lease Renewals
- Eviction Procedures
- Fair housing mandates
- Tenant and eviction laws
- Multi-family property management
- Marketing and Advertising
Timeline
Property Manager
PURE Property Management
2006.01 - Current
Assistant Property Manager
PURE Property Management
2006.01 - Current
Real Estate
Kaplan Real Estate Education
Bachelor of Arts - Business Administration And Management
Golden Gate University
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