Angel Jackson
Monroe,Ohio
Summary
Seasoned professional of 11 years in property, real estate, and community association management with diverse experience in residential and commercial properties. Skilled in tenant relations, lease administration, and budget management to enhance operational efficiency. Possess strong leadership qualities and problem-solving skills to effectively manage teams and resolve conflicts. Successfully increased tenant satisfaction and retention through proactive communication and timely resolution of issues.
Overview
24
24
years of professional experience
Work History
Property Manager
PURE Property Management
04.2013 - 11.2024
- Responded to all resident or owner inquiries in a timely and professional manner
- Delivered superior customer service to tenants to provide an exceptional resident experience
- Ensure that properties are in rent ready condition before available for showings
- Communicate property updates to our clients and assisting with answering questions/explanations concerning financial statements as needed
- Work to find solutions to problems as they are presented and resolve tenant discontent in a professional manner
- Assist new tenants throughout the move-in process
- Prepare and execute all tenant documents for new lease agreement and lease renewals
- Generate and review reports related to portfolio metrics from the property management system
- Maintain accurate and updated resident and property information
- Ensure security deposit dispositions are accurate and in accordance with timing required by state law
Assistant Property Manager
PURE Property Management of Washington
- Communicate with tenants regarding property-related concerns
- Provide support to the team and Operations Manager
- Optimize and create timed schedules for tasks to be completed
- Trained the Tacoma Branch to utilize new platforms such as z-inspector and Tenant Turner
- Assists in managing all aspects of the rentals occupancy and maintenance
- Processes applications and conducts credit checks
- Collaborate with the team to produce advertising materials
- Complies with anti-discrimination laws with regard to housing, renting and advertising
- Contributes to team efforts by accomplishing related tasks as needed
- Investigates and helps to resolve complaints, disturbances and violations
Online Sr. Marketing/Advertising Manager
NRB Property Management c/o PURE Property Management
Tacoma, WA
04.2013
- Manage a team of five employees
- Review and advertise new properties against market trends
- Outline goals for each property as they become available on the market
- Communicate with prospective renters via email and phone regarding available properties
- Communicate with property owners in regards to their property status
- Advertised on the company website, Craigslist.org, Postlets.com, and AHRN
- Identifying short-term and long-range issues that must be addressed
- Training Employees on the Fair Housing Act and liabilities that are associated with it
- Analyzing statistics regarding market development; acquiring and analyzing data
Online Leasing Manager
NRB Property Management c/o PURE Property Management
- Review and process rental applications
- Generate tenant lease agreements
- Generate tenant rental addendums
- Manage owner files and provide owner support for each tenant (1,000+ tenants/500+ properties)
- Answer multi-line phones and answer customer questions
- Provide Management support and work directly under property managers
- Process 30/ 10/ 3 day legal notices
- Meet and/or greet prospective tenants
- Worked in Buildium
- Worked in Appfolio
Contracts Coordinator
Custom Alloy Scrap Sales
Oakland, CA
01.2006 - 01.2013
- Created buyer contracts
- Audited contracts against LME and Comdex market price
- Managed buying team with export sales
- Worked in ROM (Recycling Operations Management) software
Accounts Payable Clerk
Custom Alloy Scrap Sales
Oakland, CA
01.2006 - 01.2013
- Payment Processing with approved signatures
- Inventory Count/Value of office and maintenance supplies
- Reviewed Statements against invoices
- Month End Reporting
- Petty Cash handling
- Follow-up with vendors/internal staff for invoice discrepancies
- Worked in Great Plains 2010 software
Accounts Payable Clerk
Toyota of Kirkland
Kirkland, WA
01.2005 - 01.2006
- Payment Processing with approved signatures
- Inventory Count/Value of office and maintenance supplies
- Reviewed Statements against invoices
- Month End Reporting
- Follow-up with vendors/internal staff for invoice discrepancies
- Daily check runs
- Worked in Reynolds and Reynolds software
Bookkeeper
Access Credit Management
Little Rock, AR
01.2001 - 01.2005
- Worked directly under the Vice President
- Assisted the Vice President with small projects
- Accepted incoming mail and distributed
- Answered multi-line phones
- Accepted payments and applied to debtor accounts
Education
CPM Candidate -
08.2024
Kaplan Real Estate Education for Washington State -
Kaplan Real Estate Education
09.2023
BA - Management
Golden Gate University
San Francisco, CA01.2013
Business Development Courses
Arkansas State University
Little Rock, AR01.2004
Skills
PROGRAMS
- AppFolio
- Tenant Turner
- Zinspector
- Buildium
SUMMARY OF SKILLS AND EXPERIENCE
- Tenant relations
- Financial budgeting and reporting
- Marketing and advertising
- Contract negotiation
- Property marketing and promotion
- Commercial property
- Eviction notices
- Staff management
- Property management
- Customer service-focused
- Multi-family property management
- Fair housing mandates
- Rent collection
- Skilled multi-tasker
- Payment collection
- Property inspections
- Exceptional oral and written communication skills
- Fair housing compliance
- Lease renewals
- Vendor management
- Leasing operations
- Unit vacancies
- Administrative support
Skillsandplatforms
- 10 Key, 13,500 KPH with 100% Accuracy
- Typing, 85 WPM with 97% Accuracy
- Excel, Word doc., PowerPoint, Google docs, 20 years of experience
- Management Experience, 20 years
- Excellent Customer Service, 20 years
- AppFolio, 11 years of experience
- Tenant Turner, 11 years of experience
- Zinspector, 11 years of experience
- Buildium, 7 years of experience
Timeline
Property Manager
PURE Property Management
04.2013 - 11.2024
Online Sr. Marketing/Advertising Manager
NRB Property Management c/o PURE Property Management
04.2013
Contracts Coordinator
Custom Alloy Scrap Sales
01.2006 - 01.2013
Accounts Payable Clerk
Custom Alloy Scrap Sales
01.2006 - 01.2013
Accounts Payable Clerk
Toyota of Kirkland
01.2005 - 01.2006
Bookkeeper
Access Credit Management
01.2001 - 01.2005
Assistant Property Manager
PURE Property Management of Washington
Online Leasing Manager
NRB Property Management c/o PURE Property Management
CPM Candidate -
Kaplan Real Estate Education for Washington State -
Kaplan Real Estate Education
BA - Management
Golden Gate University
Business Development Courses
Arkansas State University