Angel James
Healthcare
Houston,Texas
Summary
Compassionate healthcare professional with extensive experience as a Certified Nursing Assistant (CNA) and Certified Medical Assistant (CMA), coupled with a Bachelor’s in Technical Management with a concentration in Healthcare Administration. Currently pursuing Scrum Master certification. Seeking a Community Health Worker II position to leverage my clinical expertise, patient advocacy, care coordination, and leadership skills to support underserved communities and improve access to health services. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
18
18
years of professional experience
Work History
Virtual Patient Observer Tech/Medical Assistant / Patient Care Technician II
Harris Health System
04.2007 - Current
- Monitor patients remotely to ensure safety, reducing incidents such as falls, and collaborating with healthcare teams to recommend necessary interventions.
- Ensure effective communication between healthcare providers and patients to meet individual care needs.
- Developed strong rapport with patients, easing anxiety during observation periods and promoting trust in the healthcare team.
- Facilitated timely interventions by promptly notifying nursing staff of any significant changes in a patient''s overall condition.
- Assisted nursing staff with maintaining accurate patient records for timely communication of relevant information to medical teams.
- Provided direct patient care in outpatient specialty clinics, monitoring vitals, assisting with activities of daily living, and supporting care across specialties like neurology, rheumatology, dermatology, and gastrointestinal.
- Coordinated patient care by scheduling appointments, managing follow-up visits, and assisting patients in accessing specialty care and community resources.
Certified Nurse Assistance/ Psych Technician
Ultra Staff Agency
05.2011 - 01.2013
- Monitoring patients' physical/mental well-being, Vital signs
- Served as an effective liaison between patients, families, and healthcare providers, ensuring all parties were informed and involved in care decisions.
- Promoted a safe environment for patients, visitors, and colleagues by adhering to infection control protocols and reporting potential hazards promptly.
- Improved patient outcomes by collaborating with interdisciplinary healthcare teams.
Nursing Assistant
Treemont Home Health
05.2006 - 12.2006
- Reference calls, Organize Files, Vital Signs
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
Education
Bachelors in Technical Management - Concentration in Healthcare Administration
DeVry University
Houston, TexasCCMA Certification -
EdVantage
Houston, Texas04.2019
Certified Nursing Assistance -
Texas Health School
Houston, Texas04.2006
High School Diploma -
Jack Yates High School
Houston, Texas05.2004
Skills
- Windows 10, Microsoft, Kronos, Epic, Centact, and advance computer skills
- Cultural Competence: Provided sensitive, culturally appropriate care to diverse populations
- Patient Advocacy: Advocated for patients’ healthcare needs and supported them in navigating complex healthcare systems
- Leadership & Mentorship: Trained healthcare staff and mentored new CNAs, ensuring adherence to care protocols
- Health Education & Promotion: Experience educating patients and communities on health management and preventive care
- Clinical Skills: Proficient in patient assessments, administering medications, and performing diagnostic tests as a CNA and CMA
- Data Collection & Reporting: Documented patient interactions and health outcomes, reporting to healthcare teams
- Organized and detail-oriented
- Reliability
- First Aid Training
- Teamwork and Collaboration
Accomplishments
Fundraiser for Youth Team Initiatives – Assisted in organizing community events to raise funds for uniforms and equipment.
Highlight of Qualifications
- Flexible, motivated, people person, versatile and dependable.
- Outstanding ability to analyze and respond appropriately in a stressful situation.
- Work well under pressure situations, team player and leader.
- Excellent communication skills.
- Fast learner
- CPR certified
Additional Information
Fundraise for Youth Team Initiatives
- Assisted in organizing community events to raise funds for uniforms and equipment
- Community Back to School Events
References
Available Upon Request
Timeline
Certified Nurse Assistance/ Psych Technician
Ultra Staff Agency
05.2011 - 01.2013
Virtual Patient Observer Tech/Medical Assistant / Patient Care Technician II
Harris Health System
04.2007 - Current
Nursing Assistant
Treemont Home Health
05.2006 - 12.2006
Bachelors in Technical Management - Concentration in Healthcare Administration
DeVry University
CCMA Certification -
EdVantage
Certified Nursing Assistance -
Texas Health School
High School Diploma -
Jack Yates High School
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