Angel James

• Streamlined office operations by implementing efficient administrative processes and procedures.
• Reduced operational costs with innovative solutions for office supply management and inventory control.
• Ensured consistent quality in all departmental outputs by implementing rigorous quality assurance processes and procedures.
• Optimized resource allocation by effectively schedules, workloads, and assignments.
• Authorizations
• Billing
• Stocking
• Aid Work

• Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
• Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
• Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
• Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
• Scheduled appointments
  maintained accurate patient records and assisted with
  preliminary testing.
  Assisted patients and customers with choice of frames to
  best fit budgetary requirements and style preferences.
  Collected customer measurements such as bridge, eye size,
  temple length, seg heights, vertex distance, pupillary
  distance and pantoscopic tilt. Instructed patients on
  insertion, removal, cleaning, care and proper handling of
  contact lenses.
  Performed diagnostic evaluations, measured and
  documented vision, tested eye function and prepared
  examination rooms.
  Investigated and resolved customer complaints and adjusted
  and repaired customer eyewear.

• Improved customer service by projecting friendly and knowledgeable attitude.
• Evaluated competitor practices to identify potential areas for improvement within our own store operations or offerings.
• Analyzed sales data regularly to identify trends or patterns that could inform future decision-making regarding inventory selection or pricing adjustments.
• Collaborated with fellow key holders to develop marketing initiatives that increased store visibility within the community.
• Maintained the store and maintained appearance.
  Addressed employee issues and conflicts to provide input,
  feedback and coaching
• Operated Cash register

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Cashier
• Online Ordrs

Assisted customers with price checks, lifting heavy items
and addressing other inquiries.
Displayed strong telephone etiquee, effectively handling
difficult calls. Answered questions and informed customers
of current sales and promotions.
Educated clients on how to conduct transactions with
convenient online solutions.
Expressed appreciation for patronage, inviting and
encouraging customer return visits.
Recommended, selected and helped locate merchandise
based on customer needs and desires.
Consulted with customers on modern styles and trends.