Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel J. Gibson

Wyandotte

Summary

Seeking a position to broaden my career, bringing a solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated expertise in strategic planning and effective communication.

Overview

4
4
years of professional experience

Work History

General Manager

Tropical Smoothie Café
03.2024 - Current
  • Development of the team
  • Ensure all company standards are always accounted for
  • Always recruiting employees to ensure the best team possible
  • Create fun ways for the team to engage with standards
  • Utilize all company resources for the most independent work ethic
  • Perform weekly food cost reports to ensure proper use of product
  • Create schedules to best fit the sales volume and employee needs
  • Review employee performance to ensure they are following the PRICE GUIDES for their specific position
  • Ensure all cash is accurately accounted for and made to the bank in a timely manner
  • Building our outreach to grow sales and profit opportunities
  • Watching labor and sales on a regular basis to ensure all forecasting is accurate
  • Ensuring continuous growth within each café as well as the companies growth as a whole
  • Ordering product on a BI-Weekly basis to ensure the café(s) have everything needed for business levels
  • Understanding all employees, and adapting to different cultural areas

General Manager

Tim Hortons
08.2023 - 03.2024
  • Lead all employees and deliver feedback where necessary
  • Follow up on cash deposits and investigate any shortages with the Assistant GM
  • Complete truck orders when Assistant GM is unavailable
  • Design employee schedules to fit business needs, while still accommodating personal requests, within reason
  • Keep labor costs within predetermined limit and have current understanding of minor labor laws to avoid violations and overages
  • Understand current state and federal labor laws
  • Perform weekly inventory to ensure product waste is low and all supplies can be accurately ordered
  • Utilize checklist to recruit the best employees, and provide extra attention during training to ensure the right fit
  • Review all timecards to confirm employees are clocking in and out at scheduled times, ensuring breaks have been taken
  • Make payroll decisions based on experience, employment history, and business needs
  • Review employee performance and prepare pay raises based on those reviews

Assistant General Manager

Tim Hortons
03.2023 - 08.2023
  • Lead all team members through speed of service
  • Oversee shift leads and deliver feedback when necessary
  • Check all cash deposits and investigate any shortages
  • Complete truck order twice weekly, ensuring accurate stock is ordered and maintained
  • Limit product waste by organizing all store products by date

Shift Lead

Tim Hortons
06.2022 - 03.2023
  • Count and replace cash drawers and safe during and after shifts
  • Advertise mobile application to customers and encourage survey participation
  • Build customer relationships
  • Train new employees on each station, and assist with interpersonal relationships within the team
  • Address problems as they arise for customers and associates (complaints, obstacles, and questions)
  • Assign work stations based on business needs
  • Deliver performance feedback to help employees grow
  • Efficiently work any station to maintain speed of service

Team Member

Tim Hortons
07.2021 - 06.2022
  • Take orders, using a script and excellent customer service
  • Prepare food and drinks in an efficient, fast-paced manner
  • Facilitate monetary transactions accurately

Education

Bachelor of science - Business Administration, Business Management

Wayne State University, Mike Ilitch School of Business
Detroit, MI
05.2026

Skills

  • Microsoft Word
  • Excel
  • Outlook
  • PowerPoint
  • Leadership
  • Interviewing
  • Training
  • Critical thinking
  • Problem solving
  • Payroll knowledge
  • Negotiation
  • Cash policy awareness
  • Inventory Control
  • Soft Skills
  • Adaptability
  • Working under pressure
  • Growth
  • Emotional Intelligence
  • Goal Setting
  • Interpersonal Communication
  • Conflict Resolution
  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Time management
  • Training and coaching
  • Team leadership
  • Training and development
  • Relationship building
  • Inventory control
  • Goal setting
  • Employee scheduling
  • Staff training and development
  • Staff development
  • Motivation
  • Deadline oriented
  • Strategic planning
  • Performance improvement
  • Vendor relationships
  • Project management
  • Purchasing
  • Recruitment
  • Performance evaluations
  • Cost analysis and savings
  • Organizational development
  • New business development

Timeline

General Manager

Tropical Smoothie Café
03.2024 - Current

General Manager

Tim Hortons
08.2023 - 03.2024

Assistant General Manager

Tim Hortons
03.2023 - 08.2023

Shift Lead

Tim Hortons
06.2022 - 03.2023

Team Member

Tim Hortons
07.2021 - 06.2022

Bachelor of science - Business Administration, Business Management

Wayne State University, Mike Ilitch School of Business

Similar Profiles

CREATE PROFILE
Angel J. Gibson