Angel N. Johnson
Alexandria,VA
Summary
Adept at navigating high-stress customer interactions, I enhanced loyalty and satisfaction at Giant Food by resolving complaints with empathy and professionalism. My expertise in Microsoft Office and active listening, coupled with HIPAA compliance knowledge from Medstar Medical Group, showcases my ability to address and solve complex issues, improving operational efficiency and patient trust. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Giant Food/ Retail Business Services
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Patient Service Representative
Medstar Medical Group
12.2012 - 08.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
Education
Bachelor of Science - Business Administration And Management
Trinity Washington University
Washington, DC05.2024
Skills
- Microsoft Excel/ Word
- Microsoft Outlook
- Scheduling
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Administrative Support
- Microsoft Office Suite/ PowerPoint
- Sharepoint
- Technical Support
Timeline
Customer Service Representative
Giant Food/ Retail Business Services
08.2022 - Current
Patient Service Representative
Medstar Medical Group
12.2012 - 08.2022
Bachelor of Science - Business Administration And Management
Trinity Washington University
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