Angel Johnston
Teacher/Tutor and Customer Service/Sales
North Liberty,IA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
25
25
years of professional experience
3
3
Certification
Work History
Cashier/Customer Service Cashier
Natural Grocers
07.2018 - 03.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store .
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier/Sample Coordinator
Sprouts
01.2017 - 07.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Tutor/Teacher-Spanish
Self Employed Services
09.2010 - 05.2016
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles for Spanish (beginner through Spanish 4).
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Managed scheduling and logistics for group tutoring sessions, accommodating the diverse needs of participating students and their families.
- Served as an ongoing resource for both students and parents, providing guidance related to academic planning, study habits, test-preparation strategies, and more.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Restaurant Manager
Darden Restaurants-Red Lobster
11.2007 - 04.2010
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Education
Bachelor of Science - International Marketing
Michigan Technological University
Houghton, MI05.1995
Skills
- Interpersonal Communication
- Simultaneous Translations Experience
- Fluent Spanish Speaker
- Customer Relations Understanding
- Customer Service Expertise
- Relationship Building
- Language Teaching
- Decision Making
- Simultaneous Interpretation
- Team Collaboration
- Multitasking Abilities
- Client Relations
- Microsoft Office Suite
- Cross-cultural Communication
- Attention to Detail
- Written Communication
- Verbal Communication
- Public Speaking
Certification
- Wilson Learning Center "Negotiating To Yes" Sales Trainer - 1998
- Wilson Learning Center "Counselor Selling" Sales Trainer - 1998
- Wilson Learning Center "Versatile Sales Person" Sales Trainer - 1998
- The Trane Company- Manual "J" certified HVAC
Creative Writing
Creative writing has given me an outlet for self-expression and escape from the day to day mundane. I have been able to reach into the depths of myself, once believed closed off. In essence, creative writing has allowed for a venue of healing. The varied stories, poems and prose have served as an escape from daily life . Basically, satisfying an opportunity to make the most of my contemplative alone or downtime.
Languages
Spanish
Native or Bilingual
Timeline
Cashier/Customer Service Cashier
Natural Grocers
07.2018 - 03.2021
Cashier/Sample Coordinator
Sprouts
01.2017 - 07.2018
Tutor/Teacher-Spanish
Self Employed Services
09.2010 - 05.2016
Restaurant Manager
Darden Restaurants-Red Lobster
11.2007 - 04.2010
Bachelor of Science - International Marketing
Michigan Technological University