ANGEL JONES
Los Angeles,CA
Overview
7
7
years of professional experience
Work History
Service /Administration
Los Angeles, CA
03.2020 - Current
Case Manager
Horne
Los Angeles, CA
11.2022 - 06.2023
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
Data Entry Operator
Cetra
El Segundo, CA
07.2022 - 10.2022
Customer Service /Administration
Happy Eats healthy
Los Angeles, CA
04.2020 - 08.2021
- Seeking a job with a company to showcase my job skills while also gaining experience
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
- Compile, sort and verify the accuracy of data before it is entered.
- Store completed documents in appropriate locations.
- Locate and correct data entry errors, or report them to supervisors.
- Stored completed documents in assigned locations.
- Sorted data and proofed source documents for accuracy prior to entry.
- Compared data with source documents and re-entered in verification format to detect errors.
- Located and corrected data entry errors with thorough verification methods.
- Completed database updates to record required information.
- Reviewed source documents to locate and enter data in specific data fields.
- Prioritized competing tasks to meet high-volume targets.
- Conducted staff meetings to relay general information or to address specific topics.
- ServiceNow
- Incident management, change management, problem management, configuration management, asset management, and other ServiceNow applications
- Workflow configuration, scheduled task, service watch, and other ServiceNow automation and orchestration features
- Performs day-to-day, after-hours, tactical, and strategic efforts associated with ServiceNow
Customer Service
On Call Caregiver
Los Angeles, CA
06.2018 - 04.2020
LoveFood
Los Angeles, Ca
04.2016 - 05.2018
Education
undefined
University of West Los Angeles
High School Diploma -
Hamilton highschool
Skills
CERTIFICATIONS
Timeline
Case Manager
Horne
11.2022 - 06.2023
Data Entry Operator
Cetra
07.2022 - 10.2022
Customer Service /Administration
Happy Eats healthy
04.2020 - 08.2021
Service /Administration
03.2020 - Current
Customer Service
On Call Caregiver
06.2018 - 04.2020
LoveFood
04.2016 - 05.2018
undefined
University of West Los Angeles
High School Diploma -
Hamilton highschool