ANGEL JONES
Los Angeles,CA
Overview
7
7
years of professional experience
Work History
Service /Administration
Los Angeles, CA
03.2020 - Current
Case Manager
Horne
Los Angeles, CA
11.2022 - 06.2023
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
Data Entry Operator
Cetra
El Segundo, CA
07.2022 - 10.2022
Customer Service /Administration
Happy Eats healthy
Los Angeles, CA
04.2020 - 08.2021
- Seeking a job with a company to showcase my job skills while also gaining experience
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
- Compile, sort and verify the accuracy of data before it is entered.
- Store completed documents in appropriate locations.
- Locate and correct data entry errors, or report them to supervisors.
- Stored completed documents in assigned locations.
- Sorted data and proofed source documents for accuracy prior to entry.
- Compared data with source documents and re-entered in verification format to detect errors.
- Located and corrected data entry errors with thorough verification methods.
- Completed database updates to record required information.
- Reviewed source documents to locate and enter data in specific data fields.
- Prioritized competing tasks to meet high-volume targets.
- Conducted staff meetings to relay general information or to address specific topics.
- ServiceNow
- Incident management, change management, problem management, configuration management, asset management, and other ServiceNow applications
- Workflow configuration, scheduled task, service watch, and other ServiceNow automation and orchestration features
- Performs day-to-day, after-hours, tactical, and strategic efforts associated with ServiceNow
Customer Service
On Call Caregiver
Los Angeles, CA
06.2018 - 04.2020
LoveFood
Los Angeles, Ca
04.2016 - 05.2018
Education
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University of West Los Angeles
High School Diploma -
Hamilton highschool
Skills
CERTIFICATIONSAnswer telephones, direct calls, and take messagesMaintain and update filing, inventory, mailing, and database systems, either manually or using a computerDetermine charges for services requested, collect deposits or payments, or arrange for billingCheck to ensure that appropriate changes were made to resolve customers' problemsCompare disputed merchandise with original requisitions and information from invoices and prepare invoicesFor returned goodsMaintain records of patient care, condition, progress, or problems to report and discuss observations withSupervisor or case managerCare for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personalCarePlan, purchase, prepare, or serve meals to patients or other family members, according to prescribed dietsKeep records of customer interactions or transactions, recording details of inquiries, complaints, or commentsAs well as actions takenMicrosoft ExcelData EntryService NowMicrosoft officeComputer
Timeline
Case Manager
Horne
11.2022 - 06.2023
Data Entry Operator
Cetra
07.2022 - 10.2022
Customer Service /Administration
Happy Eats healthy
04.2020 - 08.2021
Service /Administration
03.2020 - Current
Customer Service
On Call Caregiver
06.2018 - 04.2020
LoveFood
04.2016 - 05.2018
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University of West Los Angeles
High School Diploma -
Hamilton highschool