Angel Jones
Glen Burnie,MD
Summary
As a energetic and detailed-oriented professional, I excel in staff supervision and patient care, enhancing office efficiency and patient satisfaction. Skilled in EPIC and exceptional customer support, I led teams to achieve top performance, demonstrating strong leadership and the ability to significantly improve operational workflows.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Supervisor
Maryland Primary Care Physicians
Bowie, MD
06.2021 - Current
- Managed, scheduled and coordinated office functions and activities for employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Attended weekly staff meetings to discuss current issues affecting the department.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Maintained inventory of office supplies by ordering materials as needed.
- Resolved customer complaints or answered customers' questions.
Back Office Supervisor
Maryland Primary Care Physicians
Bowie, MD
06.2017 - 06.2021
- Ensures the success of daily back-office operations, including, but not limited to, Medical Assistant staffing, patient flow, visit productivity, EMR documentation, and the overall patient experience.
- Monitor and adjust Medical Assistant schedules to ensure efficient workflow and adequate break/lunch times for staff. This includes authority to make changes in staffing patterns to assure optimum flow and patient satisfaction.
- Ensure clinic and laboratory equipment is maintained and inspected in accordance with regulations, including calibration and quality control.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Supervised a team of back-office assistants to ensure that all tasks were completed accurately and on time.
- Collaborated with vendors, suppliers to obtain best prices for goods, services required by the organization.
- Provided training sessions on new systems and processes introduced in the back office department.
Certified Medical Assistant
Maryland Primary Care Physicians
Bowie, MD
06.2012 - 06.2017
- Completed basic physical assessments of clinic patients to provide optimal care.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Cleaned and maintained medical equipment following procedures and standards.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Prepared and packaged specimens for courier transport.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Certified Medication Technician
Ginger Cove Assistant Living
Annapolis, MD
06.2008 - 06.2017
- Provided physical support to assist patients with bathing, dressing and toileting.
- Answered patient call signals and signal lights to determine patients' needs.
- Conducted weekly drug regimen reviews for accuracy and completeness.
- Assisted patients with activities of daily living, including medication reminders.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Processed refill requests received by telephone or fax accurately and efficiently.
- Created reports for pharmacists on medication orders, refills, and renewals.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Monitored vital signs prior to administering medications and reported any changes or irregularities to the supervising nurse.
- Assisted in the preparation and distribution of medications to patients as prescribed by physicians.
- Followed protocols for disposing of expired or unused medications safely.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Direct Support Professional
Langston Green, Inc
Annapolis, MD
12.2003 - 06.2008
- Built strong and trusting rapport with clients and loved ones.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Monitored client's well-being, safety and comfort under physician direction.
- Tracked and reported clients' progress based on observations and conversations.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported clients to doctor's appointments and errands.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Organized oral medications for clients following dosage and schedule requirements.
- Managed household errands and other essential duties.
Education
Medication Technician License -
Board Of Nursing
Baltimore, MD12-2023
Certified Medical Assistant -
Tesst College Of Technology Baltimore
Baltimore, MD04-2012
High School Diploma -
Southern High School
Harwood, MD05-2000
Skills
- Workload prioritization
- Employee management
- Staff supervision
- Procedure implementation
- EPIC
- Phlebotomy/Blood collection
- Venipuncture and capillary puncture
- Blood collection techniques
- Patient care
- Exceptional customer support
- Schedule coordination
- Vital signs monitoring and examinations
- Prescription refills
- Patient assessments
- CPR
- Proper sterilization techniques
- Precertification requirements
- ICD-10 coding
- Patient referrals
- Insurance verification
- Cross-functional team management
- Staff training and development
- Job applicant interviews
Certification
- CPR Certified
- First Aid
- HIPPA & OSHA regulations
References
References available upon request.
Timeline
Office Supervisor
Maryland Primary Care Physicians
06.2021 - Current
Back Office Supervisor
Maryland Primary Care Physicians
06.2017 - 06.2021
Certified Medical Assistant
Maryland Primary Care Physicians
06.2012 - 06.2017
Certified Medication Technician
Ginger Cove Assistant Living
06.2008 - 06.2017
Direct Support Professional
Langston Green, Inc
12.2003 - 06.2008
- CPR Certified
- First Aid
- HIPPA & OSHA regulations
Medication Technician License -
Board Of Nursing
Certified Medical Assistant -
Tesst College Of Technology Baltimore
High School Diploma -
Southern High School
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