ANGEL JONES
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Well-versed in reservation, accounting and hotel management systems. Customer-focused professional with experience in hotel, motel, and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.
Overview
11
11
years of professional experience
Work History
Hotel Front Desk Receptionist/Front Desk Night Auditor
Hampton Inn By Hilton
Flagstaff
06.2025 - 09.2025
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Updated computer systems with guest information accurately while maintaining confidentiality of data.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
OFFICE ASSISTANT
ROUND ROCK CHAPTER HOUSE
10.2024 - 12.2024
- Responsible for performing general administrative tasks to keep the office running smoothly.
- Respond to guest requests, deliver requested items, and resolve complaints.
- Answering phone calls, managing mail, filing documents, maintaining office supplies.
- Welcoming visitors and providing support to staff members, as well as obtaining strong communication and organizational skills.
HOUSEPERSON
DOUBLETREE BY HILTON
09.2023 - 10.2024
- Cleaning dust, mop, mirrors, furniture and fixtures.
- Operate washers and dryers, receive and inspect soiled linens, and fold and store clean linen.
- Respond to guest requests, deliver requested items, and resolve complaints.
- Perform minor repairs, report maintenance issues, and participate in preventative maintenance program.
FULFILLMENT ASSOCIATE
AMAZON
12.2023 - 06.2024
- Gather and organized merchandise for distribution into appropriate envelopes, boxes, or pallets.
- Fulfill orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Pulled merchandise to fulfill orders to specification.
HOUSEKEEPER
DOUBLETREE BY HILTON
05.2022 - 07.2023
- Cleans and sanitizes hotel and guest rooms.
- Vacuums and sweeps floors, carpets, and rugs.
- Makes beds and changes linens.
- Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops.
- Replenishes toiletries and towels.
- Empties trash receptacles.
TEACHER ASSISTANT
LITTLE WONDERS LEARNING CENTER
09.2021 - 02.2022
- Implementing the Teacher's lesson plans and maintaining daily classroom schedules
- Supporting each child's social, emotional and intellectual growth and development
- Ensuring the wellbeing and safety of children at all times.
- Using a variety of instructional and assessment strategies, as directed by the Teacher, to meet individual student needs
- Assisting students with assignments or difficult concepts
- Maintaining communication with parents, staff and faculty regarding the progress of students
ONLINE GROCERY PICKUP
WALMART
09.2019 - 05.2020
- Assisting customers with purchases by providing knowledgeable recommendations and suggestions
- Answering questions about store policies and concerns to support positive customer experience.
- Folded and arranged merchandise in attractive displays to drive sales.
- Kept backrooms and shelves areas clean, tidy and professional in appearance to maximize workers efficiency and promote customer engagement.
RECEPTIONIST
ROUND ROCK CHAPTER
06.2014 - 01.2019
- File and maintain records
- Greet persons in establishment
- Resolve complaints from guests
- Mail, Message, and Fax important information
RECEPTIONIST
OFFICE OF DINE YOUTH
06.2016 - 08.2014
- Assist in-person or telephone satisfaction.
- Advise in-person guest directions and guides.
- File, Fax, or Mail important information
Education
DEGREE OF ASSOCIATES OF RADIOLOGY -
WEBER STATE UNIVERSITY
09.2025
DEGREE OF ASSOCIATES OF SCIENCE -
UTAH STATE UNIVERSITY
05.2020
HIGH SCHOOL DIPLOMA - General Requirements
MANY FARMS HIGH SCHOOL
05.2018
Skills
- Customer service
- Conflict resolution
- Organizational skills
- Time management abilities
- Office organization
- Hospitality services
- Multitasking
- Flexibility
- Front desk operations
- Administrative support
- Task prioritization
- Data confidentiality
- Reservation management
- Professional appearance
- Cash handling
Timeline
Hotel Front Desk Receptionist/Front Desk Night Auditor
Hampton Inn By Hilton
06.2025 - 09.2025
OFFICE ASSISTANT
ROUND ROCK CHAPTER HOUSE
10.2024 - 12.2024
FULFILLMENT ASSOCIATE
AMAZON
12.2023 - 06.2024
HOUSEPERSON
DOUBLETREE BY HILTON
09.2023 - 10.2024
HOUSEKEEPER
DOUBLETREE BY HILTON
05.2022 - 07.2023
TEACHER ASSISTANT
LITTLE WONDERS LEARNING CENTER
09.2021 - 02.2022
ONLINE GROCERY PICKUP
WALMART
09.2019 - 05.2020
RECEPTIONIST
OFFICE OF DINE YOUTH
06.2016 - 08.2014
RECEPTIONIST
ROUND ROCK CHAPTER
06.2014 - 01.2019
DEGREE OF ASSOCIATES OF RADIOLOGY -
WEBER STATE UNIVERSITY
DEGREE OF ASSOCIATES OF SCIENCE -
UTAH STATE UNIVERSITY
HIGH SCHOOL DIPLOMA - General Requirements
MANY FARMS HIGH SCHOOL
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