ANGEL K. Brower
Sterling Heights
Overview
18
18
years of professional experience
Work History
General Manager
Club Studio
Troy
10.2024 - Current
- Oversee daily operations and management of the fitness facility, ensuring a high-quality experience for members.
- Responsible for selling memberships, developing strategies to increase membership sales and retention.
- Foster a positive team environment, leading and training staff to deliver exceptional customer service.
- Implement marketing initiatives to promote club events and programs, enhancing community engagement.
- Spearheaded the launch of Michigan's first club studio, achieving a membership growth of 150% within the first six months.
- Developed and executed a marketing strategy that increased local awareness, resulting in over 200 pre-launch sign-ups.
- Collaborated with a team of 30 to design and implement operational procedures, ensuring a seamless opening and high customer satisfaction rates.
- Secured partnerships with local businesses, enhancing community engagement and driving additional revenue streams.
Area Manager
Club Pilates
Clarkston and Grand Blanc
10.2022 - Current
- Successfully opened and launched two brand-new Club Pilates studios in a year.
- Recruited, hired, and trained staff to deliver exceptional customer service and maintain a high-quality Pilates experience.
- Led a team of professionals in designing and equipping the facility, ensuring a functional and visually appealing studio space.
- Created marketing strategies to build awareness and attract a strong client base, resulting in a successful grand opening.
- Managed the studio’s budget, monitored financial performance, and implemented strategies to maximize revenue and minimize expenses.
- Established the studio as a prominent Pilates destination within the Clarkston and Grand Blanc Community.
- Maintained a positive and motivating environment for members and staff, fostering a strong sense of community within the studio.
District Manager
Anytime Fitness
Decorah
02.2021 - 10.2022
- Manage promotions and events to prospective and current members.
- Build and maintain club culture by creating a friendly and welcoming atmosphere.
- Build brand awareness through marketing.
- Achieve sales targets on a weekly and monthly basis.
- Develop relationships with members to ensure their long-term success.
- Maintain all fitness equipment and overall safety and cleanliness of facility.
- Implemented a referral program that incentivized current members to refer their friends and family. This strategy successfully expanded the member base through word-of-mouth marketing.
- Enhanced community engagement through various events and partnerships to promote the gym and its services. This increased brand visibility and attracted potential members.
- Identified potential target markets and developed personalized outreach strategies to attract specific demographics.
- Received positive member feedback and testimonials which reflected the high satisfaction levels of the gym’s services. Utilized feedback to further improve member experiences and attract new members.
Store Manager
KROGER
Washington Twp
09.2017 - 02.2021
- Perform all in-store Human Resources functions related to talent development, total rewards administration, associate engagement, associate relations, and workforce planning.
- Provide overall store leadership on a limited, as-needed basis.
- Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.
- Coordinate engagement activities reaching all store associates in all departments.
- Actively support creation and implementation of Associate Insight action plans.
- Advise supervisor of significant events affecting store associates.
- Champion in-store communications such as newsletters, updates, Associate Avenue, huddles, etc.
- Assist in the execution of store special events including fundraisers.
- Support the store Cultural Council and associated activities.
- Implement and/or support associate rewards and recognition programs.
- Conduct job interviews, including exit interviews.
- Oversee new hire associates’ onboarding activities, including conducting new hire orientation.
- Understand and comply with the collective bargaining agreements.
- Provide management oversight of human resource operational metrics.
- Ensure compliance with Company uniform policies and programs.
- Maintain confidentiality.
- Secure and maintain all employee records in accordance to company policies and governmental regulations.
Customer Service Line Leader
MEIJER
Fort Gratiot
07.2014 - 09.2017
- Direct supervisor of two exempt and 45 hourly, union employees.
- Provided direction related to operations, processes and conditions of the entire customer service line.
- Responsible for the success of the Customer Service Area, Service Desk, Cashiers, Systems and Gas Station.
- In charge of all store operations in the absence of the Store Director.
- Interview, hire and oversee training of new team members.
- Provide performance appraisals, coaching and mentoring of staff.
- Administer positive reinforcement for achievement and swift coaching and discipline for under performers.
- Promote succession planning and identify development needs of team members.
- Ensure compliance with all federal and state regulations and guidelines.
District Manager
FAMILY DOLLAR
Detroit
02.2008 - 07.2014
- Directly oversaw 20 store locations with 20 Store Managers, 40 Assistant Store Managers, and 80+ customer service representatives.
- Enforced SOPs across all processes including Door to Shelf, Store Recovery, Inventory Preparation, Data Integrity, and Customer Service.
- Developed teams; managed staffing, recruiting, and hiring processes; evaluated Store Manager performance as well as store sales and results; coordinated payroll and employee evaluations.
- Oversaw inventory, worker safety, shrink control, and general security operations.
- Handled audits, assessments, estimates and compliance processes.
- Coordinated merchandising, vendor relations, and launches for sales initiatives.
- Liaised with Area Operations Manager regarding budgets, program compliance, inventory schedules, and store resources.
- Organized / lead meetings, hosted conference calls.
- Secured #1 position within region across multiple areas including sales, project manager, cycle count compliance, payroll, overtime, and customer service.
- Orchestrated processes to ensure a positive customer experience and strong client base.
- Coached and mentored Store Managers on implementing proactive strategies to optimize inventory, reduce shrink, and minimize loss.
Education
Associate’s Degree - Business Management
St. Clair County Community College
Port Huron, MISkills
- Membership sales
- Marketing strategy
- Team leadership
- Financial management
- Operational procedures
- Customer relationship management
Timeline
General Manager
Club Studio
10.2024 - Current
Area Manager
Club Pilates
10.2022 - Current
District Manager
Anytime Fitness
02.2021 - 10.2022
Store Manager
KROGER
09.2017 - 02.2021
Customer Service Line Leader
MEIJER
07.2014 - 09.2017
District Manager
FAMILY DOLLAR
02.2008 - 07.2014
Associate’s Degree - Business Management
St. Clair County Community College