Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Keenan

PEACHTREE CORNERS,GA

Summary

Solutions-oriented Director of Events with proven record of providing high-quality and engaging domestic and international events, trade shows, conferences, and meetings for Fortune 50/100 organizations. Highly-skilled in planning and developing strategies to successfully execute activations, aligning goals and objectives with the needs of the organization. Specialist in initiating and completing large scale projects on schedule while reducing expenses. Expert in researching domestic/international suppliers, negotiating contracts, optimizing quality and performance and generating significant amount of savings. Collaborative strategist, communicating with teams, coaching Managers, Planners, and Consultants, strengthening relationships with clients, and influencing decisions of various stakeholders. Strong creative design and copywriting skills. Top notch problem solver.

Overview

20
20
years of professional experience

Work History

Operations Manager, Planning & Sourcing-Daiichi Sankyo Account

BCD MEETINGS & EVENTS
11.2023 - Current
  • Dynamic Team Manager with extensive experience in recruitment, training, and leadership. Proven track record in implementing standard operating procedures, fostering a collaborative culture, and enhancing team performance. Strong focus on customer satisfaction and process improvement, ensuring consistent service delivery and addressing challenges promptly. Experienced in conducting performance reviews, managing workloads, and maintaining team productivity.
  • Developed a culture of team vs. individuals across multiple virtual offices.
  • Effectively manage direct reports, set performance expectations and provided training and skill development. Developed, implemented, and trained staff on standard operating procedures and reviewed their performance on a monthly basis in scheduled 1:1 meetings and team meetings.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Analyzed and reported on key performance metrics to senior management.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Segment Lead/Manager, Planning-Bank of America Account

BCD MEETINGS & EVENTS
03.2022 - 06.2023
  • Acted as business owner for assigned segment ensuring segment team is aligned in supporting the strategy/execution and understands all nuances specific to their segment. Motivated and provided support to all program operations staff.
  • Accountable for all program operations in relation to assigned segment team, providing staffing and service levels at or above minimum operating standards within budget.
  • Ensured regular cadence of engagement with client segment leader to stay current on shifting needs or priorities and to communicate the same to direct reports.

Program Manager-Bank of America Account

BCD MEETINGS & EVENTS
09.2017 - 03.2022
  • Led high-quality sales, BofA client-facing and internal meetings, managing all logistics and events preparation.
  • Managed the planning, formulated strategies, and arranged set-up, ensuring positive and engaging outcomes, and memorable attendee experiences.
  • Provided cost estimates, allocated resources, and mobilized staff, optimizing performance and managing promotions and cost-effective deployment.

Account Manager

US MOTIVATION
01.2016 - 02.2017
  • Built strong client relationships by successfully managing all aspects of domestic and international group incentive travel and meeting programs.
  • Oversaw the lifecycle phases of high level, high touch incentive travel program management, from inception to completion, ensuring attainment of goals and objectives, and maintaining project execution to budget. Manage staff and monitor costs, implementing robust control and quality assurance strategy.
  • Generated savings for the company by consistently accomplishing projects with 25% below the allotted budget.
  • Updated the decade-long budget format utilized across programs of the Travel Department, improving efficiency and accuracy of data and reports.
  • Collaborated with the management team to effectively monitor the progress of deliverables and properly delegate assignments for program resources.
  • Streamlined internal processes for better efficiency in account management tasks.

Senior Project Manager

LANYON TOTAL SOLUTIONS
01.2011 - 01.2016
  • Provided managerial leadership, spearheading projects and ensuring completion on the agreed timelines and to budget.
  • Led and mentored a team and outside partners, successfully coordinating and supervising the implementation of 11 large domestic and international events for Lanyon's number one client, Cisco Systems. Provided recommendations, consultancy service, and training to clients, leveraging strong communication skills and applying industry best practices. Actively participated in product development and process improvement to achieve business goals and targets.
  • Secured multiple SMMP pharmaceutical clients through high-quality client service and robust account management. Enhanced the process of enterprise meeting management for clients by analyzing business procedures and providing development sessions.
  • Consistently achieved 90% in client satisfaction rating for account management responsibilities, guaranteeing end-to-end customer service experience.
  • Collaborated with the Sales and Sourcing teams to influence conversion of clients to utilize Go Forward platform, preparing clients and third-party vendors for the decommissioning of travel meeting product.
  • Organized company's Annual Users Conference and Incentive Travel programs, reducing budget expenses by 25% while increasing attendance by 30% YOY.

Senior Associate, Sourcing And Contracts

PRICEWATERHOUSECOOPERS LLP
07.2005 - 01.2011
  • Sourced and managed the contracts for more than 250 domestic and international meetings annually, preparing specifications, legal requirements, and terms of reference, ensuring compliance with company policies, and obtaining management approval.
  • Completed and administered contract negotiations including the RFP process. Reviewed and evaluated execution and managed modifications when necessary.
  • Generated savings of $1M to $2M per annum, conducting robust negotiation and maintaining accurate and complete records and documentation.
  • Acted as Project and Development Lead for Hotel Cost Containment Program, initiating approaches to execute potential cost savings of $5M.
  • Accomplished the development and deployment of SOPs for off-shore resources (TCS) to maximize productivity and guide in the effective utilization of budget. Formulated continuous learning and process improvements, creating metrics to measure the performance of TCS.
  • Planned all requirements and logistics for several large global programs including Tax Manager Conference and Assurance New Senior Experience.

Education

Bachelor of Science - Hospitality Administration-Meeting Planning

Georgia State University
Atlanta, Georgia

Certified Meeting Professional -

Convention Liaison Council

Skills

  • Business Planning and Implementation
  • Strategy Formulation and Execution
  • Account and Project Management
  • Revenue Growth and Savings
  • People Management
  • Budgeting and Forecasting
  • Incentive Travel Expert
  • Contract Negotiation and Evaluation
  • Resource Utilization and Optimization
  • Leadership, Negotiation, Communication

Timeline

Operations Manager, Planning & Sourcing-Daiichi Sankyo Account

BCD MEETINGS & EVENTS
11.2023 - Current

Segment Lead/Manager, Planning-Bank of America Account

BCD MEETINGS & EVENTS
03.2022 - 06.2023

Program Manager-Bank of America Account

BCD MEETINGS & EVENTS
09.2017 - 03.2022

Account Manager

US MOTIVATION
01.2016 - 02.2017

Senior Project Manager

LANYON TOTAL SOLUTIONS
01.2011 - 01.2016

Senior Associate, Sourcing And Contracts

PRICEWATERHOUSECOOPERS LLP
07.2005 - 01.2011

Bachelor of Science - Hospitality Administration-Meeting Planning

Georgia State University

Certified Meeting Professional -

Convention Liaison Council

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