ANGEL KING

• Collaborated with the management team to execute monthly/weekly display created by corporate.
• Create engaging seasonal merchandise displays and organize the store to deliver positive customer experiences and drive sales.
• Raised customer satisfaction by 60% by focusing on customer interaction and adjusting plans to improve KPI’s.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Supported new merchandise development, initiated in-store stylist incentive program, and revised production process to double output within the first year of opening
• Developed strategic understanding of local customer needs, wants, and expectations through seasonal trends and surveys
• Contributed to top 10% sales for the store and exceeded company objectives by creating events in our store to drive foot traffic.
• Coached and trained 10+ sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

• Collaborated with the owner to purchase seasonal merchandise, plan marketing activities, and establish relationships with suppliers and retailers
• Communicated with managers of other departments to maintain transparency.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Maintained supply inventory and held accountability for resources to reduce quarterly equipment budget expenses
• Cultivated 50+ relationships and boosted future business opportunities while raising brand awareness within target markets
• Hosted monthly meetings to deepen understanding of action impacts to department results
• Drove sales by 10% by networking events, promotions and displays that appeal to customers’ needs and wants.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.

• Partnered with the business owner to grow event planning expertise to deliver unforgettable client experiences
• Served as lead florist and organizer for events while executing owner and client vision for each project
• Accurately documented and fulfilled detailed instructions to meet guest expectations for special orders
• Managed and maintained relationships with vendors throughout industry and local marketplace
• Planned floral designs for weddings, parties, and funerals and decorated homes and external venues onsite.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Prepared potted plants and bouquets based on customer requirements.
• Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
• Quoted, generated, and processed customer orders to meet specifications and various occasions.
• Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
• Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
• Paid attention to detail while completing assignments.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.

• Instructed and supported patients during therapeutic exercises and activities, gait training, bed mobility, and manual therapy to restore, enhance, and increase physical functionality
• Guided patients through rehabilitation with education on exercises and home care, providing complete information to maximize effectiveness of independent activities
• Consulted with Physical Therapist to plan, modify, and coordinate treatment aligned with individual health goals
• Evaluated patient health and executed treatment per defined care plans.
• Communicated pertinent results, progress, or challenges to target and restore mobility for patients.
• Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.
• Adapted therapy sessions and exercises according to patient progress and limitations.
• Taught patients how to live within limits of capabilities and celebrated successes.

Status: in progress