Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Lajoie

North Grovsnordale

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Mr. Z Restaurant. Proven ability to enhance guest engagement and satisfaction through attentive service and effective teamwork. Experienced in cash handling and maintaining cleanliness standards, consistently delivering high-quality experiences in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Server

Mr. Z Restaurant
05.2024 - 07.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Bartender, Server

99 Restaurant & Pub
03.2023 - 05.2023
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server, Bartender, Manager

Golden Greek Restaurant & Pub
01.2021 - 03.2023
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Bartender

Chickering Tavern
10.2012 - 02.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Caregiver

Center For Transitional Living
02.2011 - 01.2013
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Manager

Dunkin' Donuts Franchising
06.2005 - 04.2010
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.

Education

Bartender Certification - Bartender

Norwich Bartender School
Norwich, CT
05-2013

General Studies

Killingly High School
Danielson, CT
06-2005

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Cleanliness standards
  • Food running
  • High volume dining

Timeline

Server

Mr. Z Restaurant
05.2024 - 07.2025

Bartender, Server

99 Restaurant & Pub
03.2023 - 05.2023

Server, Bartender, Manager

Golden Greek Restaurant & Pub
01.2021 - 03.2023

Bartender

Chickering Tavern
10.2012 - 02.2018

Caregiver

Center For Transitional Living
02.2011 - 01.2013

Manager

Dunkin' Donuts Franchising
06.2005 - 04.2010

Bartender Certification - Bartender

Norwich Bartender School

General Studies

Killingly High School

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