Angel Leader
Norman,OK
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Aviation Boatswains Mate- Fuels
USN
03.2017 - 05.2023
- Prepared for underway operations by repairing, maintaining and stowing equipment.
- Assisted in the maintenance of fuel tanks, pumps, valves, filters and other related equipment.
- Supervised the fueling of all assigned aircraft, ensuring proper handling techniques were used.
- Ensured that required aviation fuels were available on a timely basis by coordinating with supply personnel.
- Responded quickly to emergency situations involving spills or leaks from aviation fuels.
- Provided technical guidance to junior personnel regarding safe operation practices and procedures for handling aviation fuels.
- Adhered to established safety protocols when transferring hazardous materials such as jet fuel.
- Conducted periodic inspections of firefighting equipment as required by regulations.
- Prepared and fueled planes for take-off and organized operations for each landing.
- Evaluated existing processes for improving efficiency in refueling operations.
- Utilized specialized tools such as hydrometers, thermometers and gauges while testing fuel samples.
- Trained new personnel in the proper use and maintenance of fueling systems and equipment.
- Kept detailed logs of all activities related to the transfer, storage or distribution of aviation fuels.
- Developed standard operating procedures for refueling aircraft safely and efficiently.
- Prepared reports detailing fuel usage, consumption rates and other relevant information.
- Monitored fueling operations to ensure compliance with applicable environmental regulations.
- Inspected aircraft fuel systems and components to ensure safety and quality control standards were met.
- Coordinated with vendors for delivery of bulk aviation fuels when needed.
- Managed access control points, verifying identification and granting access to authorized individuals.
- Enforced base regulations, including traffic rules, to maintain order and discipline.
- Participated in security exercises to prepare for potential threats and emergencies.
- Participated in drills designed to test response times during emergency scenarios.
Professional House Cleaner
2 Maids & A Mop
Pensacola, FL
09.2015 - 03.2017
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Hand washed dishes if necessary.
- Maintained and organized cleaning supplies stock.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Moved light furniture while cleaning areas behind them.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied trash cans and replaced liners.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Cleansed kitchen fixtures like sinks using appropriate cleaners.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Cleaned bathrooms including toilets, showers and tubs, sinks and counters.
- Used cleaning chemicals following proper guidelines.
- Swept and mopped all hard surfaces, such as floors and countertops.
- Cared for flooring by sweeping or vacuuming debris, steaming, and scrubbing stains and moping hard surfaces.
- Changed bed sheets and pillow cases.
- Disinfected doorknobs and light switches.
- Dusted furniture, shelves, window sills and other surfaces.
- Cleaned air vents and ceiling fans.
- Communicated with customers about requests for additional supplies or cleaning services.
- Sanitized kitchen appliances including microwaves, refrigerators, ovens.
- Interacted pleasantly with clients and guests when performing daily duties.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Receptionist/Cashier
Woody Folsom Ford and CDJR
Baxley, GA
04.2014 - 05.2015
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Processed payments and updated accounts to reflect balance changes.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Answered and directed incoming calls using multi-line telephone system.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Developed and maintained a filing system for essential documents, improving office organization.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education
High School Diploma -
Appling County High School
Baxley, GA05-2014
Skills
- Customer service
- Military experience
- Administration
- Receptionist
- Email etiquette
- Phone etiquette
- Organizational skills
- Customer relations
- Adaptability and flexibility
- Teamwork and collaboration
- Relationship building
- Goal setting
- Communication skills
- Time management abilities
- Time management
- Task prioritization
- Decision-making
- High-Stress Environment Work
- Continuous improvement
- Multitasking
- Team leadership
- Excellent communication
- Teamwork
- Professionalism
- Effective communication
- Equipment management
- Attention to detail
- Adaptability
- Problem-solving abilities
- Safety
Timeline
Aviation Boatswains Mate- Fuels
USN
03.2017 - 05.2023
Professional House Cleaner
2 Maids & A Mop
09.2015 - 03.2017
Receptionist/Cashier
Woody Folsom Ford and CDJR
04.2014 - 05.2015
High School Diploma -
Appling County High School