Summary
Overview
Work History
Education
Skills
Personal Overview
Languages
Timeline
Generic

Angel Leazard

New York,New York

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

5
5
years of professional experience

Work History

Sales Representative

New York Tribeca Group
06.2022 - 08.2023
  • Responsible for providing working capital for small to large sized companies throughout the United States
  • Making the initial customer contact using leads which will be provided for you
  • Generate interest
  • Opening process with assistance provided as necessary
  • Manage and maintain a growing and recurring book of business
  • Email Marketing, Telemarketing, and SMS messages.

Lead Valet Attendant

SP Plus Parking
07.2021 - 05.2022
  • Enhanced customer satisfaction by providing efficient valet parking services and maintaining a friendly demeanor.
  • Streamlined vehicle retrieval process for faster service, implementing an organized key storage system.
  • Maintained a safe and secure environment for guests'' vehicles by conducting regular security checks in the parking area.
  • Improved team morale through effective communication and leadership, fostering a positive work atmosphere.

Stock Associate

Mount Carmel Pharmacy
06.2020 - 06.2021
  • Forecast supply and demand to prevent overstocking and running out-of-stock (OOS)
  • Enter purchase details (vendors information, invoices and pricing) into internal databases
  • Place orders to replenish merchandise as needed
  • Oversee storage of products, particularly of fragile items
  • Coordinate regular inventory audits
  • Liaise with warehouse staff and other internal teams to test products' quality (status upon delivery and storage conditions).

Customer Service Associate

Exela Technologies@ Goldman Sachs
12.2018 - 03.2020
  • Answer incoming calls and emails in an efficient manner
  • Identify customer questions, concerns, and overall needs
  • Provide accurate answers and solutions to customer queries
  • Address customer complaints in a compassionate and patient manner
  • Redirect customers to appropriate teams and/or departments as needed
  • Help sales team generate leads, identify potential leads and forward to sales reps
  • Check voicemail inboxes and return calls in a timely manner
  • Develop professional relationships with ongoing customers through excellent customer service
  • Follow-up with callers on complaint and/or question resolution status
  • Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
  • Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
  • Follow company communication procedures, policies, and guidelines at all times
  • Perform each duty above with our customers' satisfaction as the number one priority
  • Scan and sort incoming mail
  • Deliver mail to staff in the building
  • Package, sort, and send outgoing mail
  • Track all shipments and deliveries
  • Take inventory of mailing supplies
  • Report any address issues.

Education

Bachelor of Science - Business Administration

Monroe College
Bronx, NY

Diploma -

Evander Childs High School
Bronx, NY
06.2017

Skills

  • Problem Solving
  • Computer Literature
  • Microsoft word , Excel, PowerPoint, Booker
  • Customer Service
  • Marketing
  • Cash Handling
  • Merchandising
  • Flexibility
  • Client Service
  • Sales Development

Personal Overview

Experienced in customer service environments. Proven for ability to establish, promote, and maintain a solid customer base. Recognized for being responsible and on time. Ability to increase sales through upselling techniques as well as customer satisfaction. Fluent in Spanish and English.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Sales Representative

New York Tribeca Group
06.2022 - 08.2023

Lead Valet Attendant

SP Plus Parking
07.2021 - 05.2022

Stock Associate

Mount Carmel Pharmacy
06.2020 - 06.2021

Customer Service Associate

Exela Technologies@ Goldman Sachs
12.2018 - 03.2020

Bachelor of Science - Business Administration

Monroe College

Diploma -

Evander Childs High School

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Angel Leazard