Angel Lee
Jacksonville,AL
Summary
Results-driven and highly motivated professional with over 8 years of experience in management, workforce development, and project coordination within fast-paced environments. Skilled in bookkeeping, accounts payable/receivable (AP/AR), payroll management, and optimizing processes to drive customer satisfaction. Proven expertise in leveraging Microsoft apps, HubSpot, and other technology platforms to enhance operational efficiency. Dedicated to delivering results and exceeding expectations with strong organizational, communication, and problem-solving abilities. Seeking opportunities to leverage my skills in a dynamic and growth-focused organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Workforce Development Manager
Surge Staffing
Oxford, AL
07.2024 - Current
- Developed and implemented workforce development strategies to maximize employee potential.
- Facilitated onboarding process for new hires, including orientation and training sessions.
- Organized workshops on career planning and professional development topics.
- Monitored industry changes to ensure organizational practices remain competitive in the market.
- Provided guidance regarding career progression opportunities within the organization.
- Evaluated the effectiveness of existing workforce development programs through data analysis techniques.
- Maintained records of employee attendance at trainings and other related activities.
- Researched best practices in workforce development and identified areas where improvements can be made.
- Advised hiring managers on selection criteria for applicants based on their qualifications and skillset.
- Organized job fairs, seminars, conferences, and other events related to workforce development initiatives.
- Assisted in developing job descriptions for open positions within the organization.
- Analyzed labor market conditions to determine appropriate salary ranges for each position.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
Sales Consultant
Roots Management Group
Troy, AL
05.2024 - 07.2024
- Established long-term relationships with key contacts at client companies.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Conducted market research to identify new business opportunities.
- Generated daily reports on sales activities for management review.
- Collaborated with the marketing team to design promotional materials for campaigns.
- Resolved customer complaints and inquiries promptly.
- Performed cold calls to prospective customers to introduce company offerings.
- Maintained accurate records of all sales activities in the CRM system. We used HubSpot.
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Listened to customers to understand their needs and referred to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
Community Manager
Roots Management Group
Dothan, AL
04.2023 - 05.2024
- Developed and implemented strategies to increase community engagement.
- Responded to customer inquiries promptly.
- Created content for social media platforms to engage the community.
- Performed regular maintenance of all social media accounts.
- Collected rent and other payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Performed regular inspections on buildings, common areas, and vacant units, identifying necessary repairs.
- Used communication, negotiation, and problem-solving skills to settle neighborhood disputes.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Updated resident accounts with the latest personal information and recent payments.
- Drove facility growth and increased resident morale by planning special activities.
- Improved NOI through rent growth and expense management.
- Partnered with maintenance to promptly determine readiness of vacant homes.
- Oversaw the recruitment and training of new community team members.
- Provided monthly reports on community metrics and progress toward goals.
- Negotiated with vendors and service providers for community events.
- Managed budget for community events and activities, ensuring cost-effectiveness.
- Developed and enforced community guidelines to maintain a positive environment.
- Compiled and conveyed operational and financial data to the regional manager.
- Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of the work area.
- Maintained knowledge of advances in information technology systems and applications.
Assistant Community Manager
Roots Management Group
Dothan, AL
08.2021 - 04.2023
- Assisted with creating and implementing community outreach programs.
- Provided administrative support to the Community Manager as needed.
- Conducted surveys to assess resident satisfaction levels.
- Processed applications from prospective tenants or homeowners in a timely manner.
- Updated records of all activities related to the organization's mission and goals.
- Monitored social media accounts for content related to the organization's initiatives.
- Managed inventory associated with special events hosted by the organization.
- Updated resident accounts with the latest personal information and recent payments.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure the availability of operating funds.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
Assistant Community Manager
Sea Breeze Management Group
Dothan, AL
10.2020 - 08.2021
- Sea Breeze transferred ownership of the company to Roots Management Group on August 28, 2021. In April 2023, Roots recognized my dedication and promoted me to the role of community manager in 2023, and promoted me again in 2024.
- Assisted with creating and implementing community outreach programs.
- Coordinated events for residents of the community.
- Developed marketing materials for various projects within the community.
- Provided administrative support to the Community Manager as needed.
- Conducted surveys to assess resident satisfaction levels.
- Processed applications from prospective tenants or homeowners in a timely manner.
- Monitored social media accounts for content related to the organization's initiatives.
- Responded promptly to inquiries from members of the public.
- Reviewed documents such as contracts, leases, and permits prior to submission.
- Updated resident accounts with latest personal information and recent payments.
Education
Associate of Applied Science - Public Speaking and Microcomputer Technologies
Wallace Community College
Dothan, AL12.2022
High School Diploma -
Wellborn High School
Anniston, AL05-2019
Bachelor of Science - Informational Technology with a concentration in Project Management
Southern New Hampshire University
Manchester, NHSkills
- Active listening
- Empathy
- Confidence
- Clarity
- Team building
- Dependability
- Conflict Resolution
- Adaptability
- Patience
- Leadership
- Strong aptitude for managing people
- Adept decision-making abilities
- Proficiency in payroll and scheduling
- Exceptional organizational skills
- Organizational Skills/Development
- Staff Development
- Recruitment Strategies
- Technical skills
- New Hire Training
- Customer Service
- Quality Control
- Problem-Solving
- Analytical Thinking/Skills
- Daily Schedule Creation
- Multitasking
- Remote Employee Training
- Employee Coaching
- Self Motivation
- Inventory Stocking
- Project Management
- Attention to Detail
- Finance
- Expert in Microsoft 365 Apps
- Expert in Adobe
- Payroll, time, and attendance
- Invoice Processing
- Quickbooks
- Data Entry
- Bookkeeping Software
- A/P and A/R
- Vendor Management
- Auditing
- Bookkeeping
- Accounting and bookkeeping
References
- Katidra Jackson - Regional Manager - Roots Management Group - (334) 714-9768, katidra.jackson@vineyardsmg.com
- Summer Lepore - (334) 648-9741
- Michelle Clements - (334) 718-9690, mclements_byrdandjones@outlook.com
Accomplishments
- Reduced delinquency from 76% to 97%
- Increased occupancy from 82% to 96%
Certification
- Notary - AL
Languages
English
Full Professional
Timeline
Workforce Development Manager
Surge Staffing
07.2024 - Current
Sales Consultant
Roots Management Group
05.2024 - 07.2024
Community Manager
Roots Management Group
04.2023 - 05.2024
Assistant Community Manager
Roots Management Group
08.2021 - 04.2023
Assistant Community Manager
Sea Breeze Management Group
10.2020 - 08.2021
Associate of Applied Science - Public Speaking and Microcomputer Technologies
Wallace Community College
High School Diploma -
Wellborn High School
Bachelor of Science - Informational Technology with a concentration in Project Management
Southern New Hampshire University